Performance Management Specialist - IT

Role Summary:

Oversee the enterprise planning, operational governance, and execution of our client's performance management and workforce engagement programs from the GCS, ensuring consistent, scalable, and high-quality delivery across business units and regions. This role leads operational excellence in performance cycles, workforce listening processes, and engagement initiatives to strengthen organizational performance, effectiveness, accountability, and employee experience.

Key responsibilities:

- Lead enterprise-wide execution of performance management processes, including annual and mid-year review cycles, goal setting, calibration, performance documentation, and feedback.

- Oversee operational delivery of workforce engagement and listening programs, including employee surveys, pulse checks, sentiment analysis, and action planning.

- Manage the centralized GCS-based service delivery model for performance management and engagement, ensuring SLA achievement and compliance.

- Partner with HR Business Partners, Talent teams, and business leaders to coordinate enterprise performance timelines, governance, communications, and execution.

- Monitor performance cycle execution metrics, completion rates, engagement trends, and workforce insights to identify operational risks and improvement opportunities.

- Drive standardization and simplification of performance management and engagement processes across global business functions and employee populations.

- Lead issue resolution and escalation management related to performance management operations, employee feedback processes, and engagement activities.

- Collaborate with Digital HR and HR technology teams to optimize performance management platforms, workflows, reporting, and automation capabilities.

Knowledge and Experience:

- Deep expertise in enterprise performance management operations and workforce engagement program delivery within large, global organizations.

- Proven experience managing large-scale performance review cycles and operational governance through shared services or GCS delivery models.

- Strong understanding of performance management methodologies, calibration practices, employee engagement frameworks, and workforce listening strategies.

- Demonstrated ability to manage operational execution using workforce analytics, performance metrics, employee sentiment data, and service delivery KPIs.

- Strong process optimization and operational governance capabilities, including risk management, compliance, and quality assurance.