About the Role:
We are looking for a Program Manager - Operations who loves solving hard, ambiguous problems and building things from scratch.
You will work across some of the most critical parts of our operations - building a top-notch rider team, solving dark store operational challenges, improving warehouse processes, and creating scalable systems as we grow.
This is a role for someone who thinks from first principles, is highly data-driven, and is not afraid to get their hands dirty.
You won't just manage programs. You will identify problems, figure out the right solution, and drive execution end-to-end.
What You'll Work On:
1. Build a Top-Notch Rider Team:
- Solve problems around rider acquisition, onboarding, retention, productivity and performance.
- Design processes and initiatives to build a reliable and high-performing rider supply.
- Use data to understand rider behaviour and identify opportunities to improve productivity and earnings.
2. Solve Dark Store Problems:
- Identify and solve operational bottlenecks across dark stores.
- Improve metrics such as order processing time, picking, packing, dispatch and overall store efficiency.
- Work closely with store teams to understand problems on the ground and implement solutions.
- Build processes that can scale across multiple stores and cities.
3. Improve Warehouse Operations:
- Solve problems across inventory movement, receiving, put-away, replenishment and dispatch.
- Identify inefficiencies and design better processes.
- Work with technology and operations teams to automate and simplify processes.
- Build scalable systems as the business grows.
Why Join Us?:
You will be joining at an early and pivotal stage, where the systems, culture, and standards you set will define how our warehouse operations scale. You will have direct access to leadership, real ownership over outcomes, and the opportunity to build a team from the ground up.
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