About the Role:

We are looking for a sharp, execution-oriented Business Manager to join the Merchant Experience team within the Soundbox business. This role sits at the intersection of Product, Data Science, and Operations owning business KPIs end-to-end and driving measurable outcomes for merchant experience and device performance.

What You'll Own:

- Business KPIs: Own and drive metrics around merchant experience (activation, engagement, satisfaction) and Soundbox device performance (uptime, connectivity, transaction success rates).

- Cross-functional execution: Work with Product, Data Science, and Operations teams to define priorities, align on solutions, and deliver outcomes at pace.

- Independent initiative leadership: Identify gaps, size opportunities, and drive initiatives from zero to one without waiting for direction.

- Data-driven decision making: Deep-dive into data to surface insights, define hypotheses, and measure impact of interventions.

Key Responsibilities:

- Define and track KPIs for merchant experience and device health; own the performance narrative with stakeholders.

- Partner with the product team to translate merchant pain points into feature requirements and prioritization inputs.

- Work with data science to build models, dashboards, and alerting systems that surface actionable merchant and device signals.

- Lead operational reviews, identify friction points in the merchant journey, and close gaps through structured problem-solving.

- Drive A/B tests, pilots, and rollouts; own the pre/post analysis and iteration loop.

- Build business cases for new initiatives and present recommendations to senior leadership.

Qualifications:

- B.Tech from IIT / NIT (mandatory).

- MBA from a Tier-1 institute (preferred).

- 4-7 years of total work experience in product management, business analytics, or strategy roles - preferably in fintech, payments, or consumer/merchant-facing products.

Must-Have Skills:

- SQL: strong querying skills to independently pull, slice, and analyze data without dependency on analysts.

- Strong product thinking with the ability to connect user problems to business outcomes.

- Comfort operating in ambiguity; ability to structure problems and drive clarity.

- Excellent stakeholder management and communication: can align cross-functional teams and influence without authority.

Good to Have:

- Experience with merchant-facing products or devices (POS, IoT, payment hardware).

- Familiarity with experimentation frameworks (A/B testing, holdout groups).

- Exposure to data science workflows (model inputs, feature logic, monitoring).

Why This Role:

- High-visibility mandate with direct impact on one of Paytm's fastest-growing hardware businesses.

- Rare opportunity to operate across product, ops, and data science - building a multi-dimensional skillset.

- Work with a driven team that moves fast, measures everything, and rewards ownership.