Team description :

The Corporate Banking Operating Model Workstream, is designing and setting up a Service and Operations capability, which will enable high quality delivery to Corporate Banking Clients.

We are seeking a specialist with :

- Ops Subject Matter Expertise Payments

- Experience in working as a Business Analyst in Change Projects

- Ability to work with Senior Leads in Product and Technology Teams

- At least 10 years experience in an International Bank, in Operations

- Work Experience in an offshore GCC would be a positive

Purpose of the Role :

To ensure successful delivery of the Target Operating Model by :

- Driving clarity of scope, processes, and workflows

- Drafting detailed "To Be" workflows, as per Target Operating Model guidelines

- Write Standard Operating Procedures

- Supporting setup of Ops teams by assisting in training

- Building strong relationships with stakeholders to ensure alignment and smooth delivery.

Description of role and key responsibilities :

- Obtain clarity on the planned products, services and platforms to be rolled out

- Draft detailed "To Be" workflows, as per Target Operating Model guidelines

- Write Standard Operating Procedures

- Collaborate with stakeholders across Corporate Banking Product Management, Bank, Credit, Operations, Technology, Compliance, and Risk to validate Processes and Procedures

- Conduct process mapping and optimisation of workflows.

- Facilitate workshops, walkthroughs, and playback sessions to validate proposed processes and procedures with stakeholders.

- Support system testing, validation, and adoption, working closely with Technology teams.

- Provide training and change support to ensure smooth rollout of the operating model, across the organisation.

Core skills and knowledge :

- Deep domain expertise in Operations for Payments

- Proven experience large scale operations change projects

- Strong knowledge of the end-to-end processes for Account Services / Payments / Lending.

- Understanding of UK regulations covering these products and its implications for process design and controls.

- Excellent interpersonal and stakeholder engagement skills, with the ability to influence, negotiate, and collaborate effectively across teams.

- Strong communication skills, both written and verbal, with the ability to simplify complexity and build shared understanding.

- At least 10 years experience in an International Bank, in Operations