Park Head - Operations & Administration

Description:

Position Summary:

The Head of Operations & Administration is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Ideal Candidate should have:

- Strong commercial acumen, leadership skills, and a customer-centric approach. Has managed a large P&L of 100Cr+ in the past.

- Proficiency in Kannada (MANDATORY-Written and spoken), knowledge of local authorities (MANDATORY), and experience in sales and marketing with a track record of improving guest experience metrics.

- Ability to build and maintain relationships with local government authorities and external partners, liaise with contractors and vendors to ensure high-quality service delivery, and ensure adherence to safety, IMS, statutory, and legal norms.

KRA's:

Commercial Management (50%):

- Set and manage budgetary and cost control strategies.

- Monitor and analyse financial performance, enhance revenue streams, and control costs.

- Improve overall P&L of the park.

Talent and Team Development (25%):

- Lead and develop staff teams through performance management, training, and professional development.

- Foster a culture of safety, fun, and growth.

Guest Experience and Strategic Vision (25%):

- Develop strategies to improve customer satisfaction (NP)S and enhance park experience.

- Introduce new events and experiences for park visitors.

- Monitor key performance indicators.