P2P Biosciences - Senior Manager - eCommerce - Supply Chain & Operations - Compound

Senior manager - Supply chain and Operations (4-10 yrs)

Company: Compound

Location: Gurgaon (Full-time, On-site)

About Compound:

Compound is a dermatologist-founded skincare brand built by husband-wife dermatologists with over a decade of clinical experience and a community of over 1 million followers.

We believe skincare should be effective, evidence-based, elegant, and sensitive-skin friendly. Every product is formulated with a clear purpose, every claim is scrutinized, and every detail matters.

We are early in our journey and are looking for someone who wants to help build one of Indias most trusted skincare brands from the ground up.

Role Overview:

- We are looking for an E-commerce Manager who will own and scale the digital commerce engine of Compound.

- You will be responsible for ensuring that every customer interactionfrom discovering the brand to receiving the productis seamless, data-driven, and delightful.

- This is not a maintenance role.

- You will work directly with the founders and help build the systems, processes, and team required to scale Compound over the coming years.

Key Responsibilities:

1. Website & Conversion:

- Own and optimize the Shopify storefront.

- Improve conversion rates through data-driven experimentation.

- Manage landing pages, bundles, promotions, and merchandising.

- Improve site speed, customer journeys, and checkout experience.

2. E-commerce Operations:

- Oversee order management and fulfillment workflows.

- Coordinate with warehouse, logistics, and customer support teams.

- Reduce shipping delays, cancellations, and RTO rates.

- Monitor inventory health and ensure stock availability.

3. Growth & Retention:

Work closely with marketing to improve:

1. Repeat purchase rates

2. Customer lifetime value (LTV)

3. AOV

4. Subscription and bundle performance

Develop retention initiatives including:

1. Email marketing

2. WhatsApp flows

3. Loyalty programs

4. Post-purchase journeys

4. Analytics & Reporting:

Track and report:

1. Revenue and growth

2. Conversion rates

3. AOV

4. CAC

5. LTV

6. Repeat purchase rate

7. Funnel drop-offs

8. Cohort analyses

9. Inventory and fulfillment metrics

- Build dashboards and identify opportunities for growth.

5. Cross-functional Leadership:

- Collaborate with founders, marketing, operations, agencies, and technology partners.

- Hire and build the e-commerce team as the company scales.

- Establish SOPs and scalable systems.

You may be a great fit if you:

- Have 4-8 years of experience in D2C or consumer brands.

- Have scaled an e-commerce business meaningfully.

Are deeply familiar with:

1. Shopify

2. GoKwik

3. Unicommerce

4. Meta ecosystem

5. Google Analytics

6. CRM and retention tools

- Love numbers and dashboards.

- Obsess over customer experience.

- Can thrive in a fast-moving founder-led environment.

Preferred Experience:

- Experience at one or more of high-growth D2C consumer brands.

What Success Looks Like:

Within 12 months, you would have:

1. Built a robust e-commerce operating system.

2. Improved website conversion and customer experience.

3. Increased repeat purchase rates and customer retention.

4. Created scalable dashboards and SOPs.

5. Helped Compound become one of Indias most trusted dermatologist-led skincare brands.

Why Join Us?:

- Build a brand from the earliest stages.

- Work directly with founders who are practicing dermatologists.

- Shape products that impact millions of consumers.

- High ownership and ability to influence strategy.

- Opportunity to grow into Head of E-commerce as the company scales.