Role Overview:
We are looking for a results-driven Senior Rider Manager to manage rider fleet operations, improve delivery efficiency, drive rider productivity and retention, and ensure seamless last-mile delivery operations.
Key Responsibilities:
- Rider Fleet Management: Manage rider availability, deployment, attendance, login hours, productivity, and retention across delivery hubs.
- Hiring & Onboarding: Coordinate rider hiring, documentation, training, and activation to meet operational requirements.
- Delivery Operations: Monitor delivery TAT, order allocation, on-time delivery, and delivery success rates; identify bottlenecks and implement improvements.
- Team Management: Lead Rider Team Leaders and ground operations teams, set performance targets, conduct reviews, and resolve rider grievances.
- Cost Optimization: Optimize rider utilization, incentives, and deployment while reducing idle time and cost per order.
- Performance Tracking: Monitor operational KPIs, maintain MIS reports, and use data to drive efficiency.
- Stakeholder Coordination: Work closely with warehouse, customer support, recruitment, and central operations teams to resolve escalations and ensure smooth operations.
- Compliance & Safety: Ensure adherence to company policies, rider safety standards, and operational processes.
Requirements:
- Bachelor's degree in Business Administration, Operations, Logistics, or a related field.
- 4 - 7 years of experience in rider/fleet management, logistics, e-commerce, or quick-commerce operations.
- Experience managing large rider teams and preferably multiple delivery hubs.
- Strong understanding of rider hiring, retention, attendance, productivity, and last-mile delivery operations.
- Proficiency in Excel, operational dashboards, and MIS reporting.
- Strong leadership, problem-solving, communication, and stakeholder management skills.
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