OYO - Senior Manager/Manager - Revenue/Category - International

Job Title: Manager / Senior Manager - Partner Retention

Role Overview:

The Partner Retention Manager will be responsible for preventing churn across OYO partner hotels by proactively identifying risk signals, resolving partner concerns, and driving sustained engagement. The role requires a deep understanding of hotel operations, strong problem-solving ability, and consistent on-ground engagement with partners to ensure satisfaction and business continuity.

Key Responsibilities:

- Identify at-risk partners using performance and feedback data; implement corrective actions to prevent churn.

- Engage directly with hotel owners and operators to resolve issues impacting retention and revenue.

- Coordinate with Operations, Finance, and Central teams to ensure timely issue resolution.

- Drive monthly partner retention targets and deliver measurable impact.

- Conduct periodic partner connects to improve satisfaction, trust, and relationship depth.

- Share insights and recommendations to improve partner experience and reduce future churn.

Requirements:

- Relevant experience in Operations, Partner Management, or Business Development roles.

- Strong communication, negotiation, and problem-solving skills.

- Analytical mindset with ability to identify trends and drive outcomes.

- Comfortable with data-driven decision-making and on-ground partner interaction.

- Proven track record of delivering on targets in a fast-paced environment.

US Shift Timing- (6:30 pm to 3:30 am IST)

Location - Gurgaon