Job/Soft skill training

Health insurance

Office cab/shuttle

Cafeteria

International/On-site exposure

Free meal

Child care facility

Professional degree assistance

Office gym

Gifts on festivals

Annual leaves

Performance bonus

Rewards & recognition

Joining bonus

Joining goodies

Oyo Rooms Reviews by Employees

Business Development Manager

Demand Manager

Hotel Manager

Guest Relation Executive

Relationship Manager

Area Business Manager 

Sales Manager

Key Account Manager

Operations Manager

Manager

Venue Manager

Area Supply Manager

Assistant Sales Manager

Assistant Manager

Cluster Manager

Project Manager

Front Office Executive

General Manager Operations

Project Lead

Business Analyst

Property Manager

Area General Manager

Revenue Manager

Receptionist

Software Developer

Area Sales Manager

Senior Business Development Manager

General Manager

Revenue Lead

Operations Executive

Assistant General Manager

Service Engineering Manager

Senior Executive

Transformation Lead

Quality Auditor

Software Engineer

Front Office/Guest Relations Executive/Manager

Transformation Manager

Data Analyst

Senior Hotel Manager

Area Manager

Mmceo

Software Development Engineer

Senior Manager

Director

Associate Manager

Product Manager

Front Office Receptionist

Manager Demand Planning

Corporate Manager

Sales Associate

Cluster Manager Operations

Supervisor

Program Manager

Front Office Manager

Senior Associate

Deputy Manager and Chief Executive Officer

Manager- Corporate Sales

Business Development

Business Development Head

Area Business Head

Sde1

Associate

Team Manager

Data Scientist

Senior Executive - Finance

Finance Executive

Area Head Supply

Business Development Manager and Team Lead

Corporate Sales Demand Manager

Sales Demand Manager

Deputy Manager

Cluster Head

Senior Software Engineer

SDE (Software Development Engineer)

Banquet Manager

Senior Guest Relation Executive

Business Development Executive

City Head

Engineering Manager

Trainer

Software Development Engineer II

Senior Product Manager

Asset Business Manager

Cluster Hotel Manager

Hospitality Trainer

Accountant 

Head Operations

Senior Sales Manager

Zonal Business Manager

Maintenance Manager

Cluster Manager at OYO Hotels

Business Finance Manager

Technical Support Engineer

BD Manager

Team Lead Operations

Exciting Opportunity for a Call Center Manager/Operation Manager Job location - Gurgaon 69 Are you passionate about process excellence and customer satisfaction? We're on the lookout for a dynamic professional to join our team as a Call Center Manager/OPS Manager. Here's a glimpse of what you'll be responsible for: Process Governance Maven: - Ensure seamless process maps and workflows - Identify and lead top-down improvement projects - Drive end-to-end Call Centre Metrics - Foster continuous process improvement - Champion Customer Experience & Business impact projects - Support and promote a culture of innovation Metrics Maestro: - Ensure metrics & reporting activities are seamless - Conduct random audits on metrics to identify improvement opportunities Connect with stakeholders regularly - Promptly address process gaps and stakeholder priorities Delivery/Sales Dynamo: - Drive sales delivery and growth of the center - Key focus on Center growth, P&L, and Rev/Sal matrix - Knowledge of European processes is an added advantage Additional Tasks Extraordinaire: - Boost social media ratings on Trustpilot - Increase reviews and ratings for our website - Proactively monitor and enhance guest satisfaction - Implement strategies to improve social media presence Skills Required: - Comfortable using MS Office - Intermediate to advanced use of Excel - Knowledge of SQL/macros and scripting is advantageous - Expertise in specific applications/solutions

Gurgaon/Gurugram

OYO Rooms - Call Center Manager/Operations Manager 

Job Description for OYO Rooms - Call Center Manager/Operations Manager  in Oyo Hotels and Homes Private Limited in  Gurgaon/Gurugram for (7-17) years of experience. Apply Now!

OYO Rooms - Call Center Manager/Operations Manager  | iimjobs.com