OYO - Lead - Franchise Excellence/Execution/Operations & Implementation

About the Role:

At G6 Hospitality, the Franchise Excellence team is focused on driving process improvement, building SOPs, ensuring seamless operations, managing the franchise helpdesk, and delivering product excellence.

You will closely work with senior leadership, franchise owners, and cross-functional teams to improve efficiency, ensure consistency, and drive measurable impact across the G6 franchise network.

Key Responsibilities:

- Oversee day-to-day execution of franchise excellence initiatives.

- Ensure franchisees follow established SOPs and address deviations with corrective action plans.

- Manage helpdesk operations to improve query resolution times and franchise satisfaction.

- Partner with executives and field teams to roll out new processes, tools, and training modules.

- Track adoption metrics and provide structured feedback to continuously refine execution.

Required Skills & Qualifications:

- Bachelor's/Master's degree from a premier institute.

- 3-4 years' experience in operations, project management, or process excellence

- Strong analytical and problem-solving skills with proven ability to handle large-scale operations.

- Hands-on knowledge of SQL, Python, and advanced Excel (Analytics Lead must be strong here).

- Experience in creating or implementing SOPs, process improvements, and automation.

- Excellent stakeholder management and communication skills.

- Proven track record of delivering impact at scale.