- Function as a strategic advisor to the Executive Director, providing insight, recommendations, and challenge on operational, commercial, and organisational matters.

- Anticipate issues, prepare briefing papers, and ensure the Executive Director is fully informed and equipped for decision-making.

- Support the development, refinement, and communication of the OSBI Strategy.

- Track delivery against strategic outcomes, intervening where needed to address risks or underperformance.

- Lead and manage the Executive Director Office, ensuring it operates efficiently and adds strategic value.

- Translate strategic objectives into actionable programmes and operational plans.

- Manage the leadership rhythm (SLTs, ExCo forums, steering committees, performance reviews).

- Prepare board-level and executive communications, ensuring clarity, consistency, and alignment.

- Function as a central coordination point between Operations, Risk, Finance, Technology, HR, and other key functions.

- Support leadership effectiveness by enabling communication, engagement, and development initiatives.

- Ensure operational performance reporting is robust, accurate, and delivered on time.

- Work closely with the to develop and implement strategic and operational processes that lead to the achievement of corporate goals and a culture of organisational excellence.

- Ensure operational performance reporting is robust, accurate, and delivered on time.

- Represent the Executive Director in internal and external forums where appropriate.

- Ensure seamless execution of the Executive Directors priorities and day-to-day operational commitments.

- Provide oversight of major operational change initiatives, transformation programmes, and cross-functional projects.

- Support leadership effectiveness by enabling communication, engagement, and development initiatives.

- Assess programme interdependencies, resource constraints, budget utilisation, and delivery risks.

- Escalate issues and recommend corrective actions to the Executive Director and senior stakeholders.

- Drive continuous improvement, operational efficiency, and productivity across OSBI.

2. Experience Requirements:

- 8+ years previous experience in a senior managerial position with Strategy, Operational Management experience with ongoing direct interaction with Executive Committee and/or Board Members is essential.

- Strong exposure to technology industry in complex, regulated financial services, GCC's or product organizations.

- 8+ years' experience working in or supporting a COO office, transformation team, or similar strategic operational role is essential.

- Experience in designing, developing & delivering executive level business plans to both local & global leadership.

- Experience partnering with Executive Committee and Senior leadership team is essential.

3. Knowledge Requirements:

- Deep understanding of corporate strategy frameworks (e.g., Porter's Five Forces, Balanced Scorecard, OKRs).

- Proven record in operational strategy, transformation, change management, and governance.

- Expertise in enterprise transformation methodologies (Agile at scale, digital transformation, change management).

- Ability to synthesize market intelligence, competitor analysis, and macroeconomic trends into actionable plans.

- High degree of familiarity with Lean, continuous improvement, or process optimisation methodologies (preferred).

- Understanding of product lifecycle management, innovation frameworks, and customer centric design.

4. Skill and Competency Requirements: