ORRA Fine Jewellery - Program Manager

Responsibilities:

- Drive 0 to 1 initiatives. For bets that create new value, you drive the full arc: customer validation (grounded in real buyer insight, not internal opinion alone), the plan built with the relevant functions, and execution through to launch and rollout.

- Drive high impact projects such as performance improvement, retention enhancement, brand recall, NPS improvement, organizational initiatives, and new category identification.

- Facilitate quick and effective decision making on key matters of the organization with data and analysis. Own business measurements.

- Monitor key business metrices, flag anomalies and disturbing trends, find actionable insights around growth, profitability or brand.

Who you are:

- 2-5 years in a role that demanded rigor and ownership: consulting, a startup operating/founder's-office role, or a strong ops/strategy seat.

- You are rigorous: you structure ambiguous problems, state your assumptions, and don't hand-wave numbers.

- You finish. You drive work to done through people who don't report to you, and you know what to escalate and when.

- You win cooperation through clarity and competence, not authority. Senior stakeholders respect you because you're prepared, not because of your title.

- You are genuinely curious about the customer (comfortable standing on a store floor talking to buyers and sales representatives)