Job Profile:

- We are looking for a dynamic and self-motivated Sr. Business Analyst with a minimum of 4 years of experience to join our team.

- In this role, you will act as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology.

- Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction.

Key Attributes you need to possess:

Analytical Thinking:

- Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions.

- Skill in identifying potential risks or gaps in requirements and addressing them proactively.

- Strong problem-solving abilities to handle unexpected challenges during project delivery.

Communication Skills:

- Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders.

- Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports.

- Active listening skills to ensure accurate understanding of client needs and concerns.

Client-Centric Mindset:

- Empathy to understand and prioritize client requirements and business goals.

- Ability to build and maintain trust with clients through consistent communication and delivery excellence.

- Willingness to go the extra mile to ensure client satisfaction and success.

Project Management Skills:

- Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality.

- Familiarity with project management tools to track project progress and milestones.

- Strong organizational skills to ensure smooth project execution and timely deliverables.

Collaboration:

- Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts.

- Openness to feedback and a collaborative approach to brainstorming and problem-solving.

- Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives.

Attention to Detail:

- Meticulous approach to reviewing project requirements, deliverables, and client feedback.

- Commitment to quality assurance to avoid errors and rework in deliverables.

- Ability to maintain accuracy in tracking financials, such as invoicing and collections.

Adaptability:

- Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes.

- Eagerness to learn and apply new tools, technologies, and methodologies as needed.

- Resilience in handling pressure during tight deadlines and critical project phases.

Typical work week looks like:

- Act as the first point of contact for clients and collaborate with clients to gather, analyze, and validate requirements for Conversational AI Solutions (chat & voice).

- Conduct workshops or discovery sessions with clients to propose best-in-class solutions powered by Generative AI Technology.

- Create detailed documentation such as requirement specifications, user stories, and process workflows.

- Assemble project scope and maintain project related documentation.

- Create a project plan with details and illustrations to identify the flow of activities needed in order to successfully conclude a project.

- Identify, track, monitor and communicate project related issues and other variances, scope changes, and contingencies that may crop up during implementation.

- Assign, schedule and review the project at regular intervals to analyze its progress in terms of quality guidelines and time constraints.

- Provide regular internal and external project status updates and reports.

- Coordinate with internal teams, including developers, designers, and QA, to ensure timely and quality project delivery.

- Track invoicing and collections to maintain financial clarity for assigned projects.

- Proactively identify potential risks and suggest mitigation strategies.

- Assist in enhancing client relationships by understanding their evolving needs and proposing new opportunities to help build new revenue streams.

Our ideal candidate should have:

- A Bachelor's degree in Computer Science, IT, or a related field.

- A minimum of 4 years of experience in a Business Analyst or similar role in IT or software delivery.

- Proven experience in requirements gathering, client management, and consulting.

- Knowledge of project management tools and methodologies

- Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions.

- Proficiency in creating project documentation and workflow diagrams.

- Solid understanding of invoicing, collections, and project financials.

- An ability to effectively communicate and present technical concepts to non-technical stakeholders.

- Experience in stakeholder management and cross-functional team collaboration.

What you can expect from ORI:

- Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.

- An ecosystem where leadership is fostered which builds an environment where everyone is free to take necessary actions to learn from real experiences.

- Chance to work on the cutting edge technology, including Generative AI.

- Freedom to pursue your ideas and innovate with multiple technologies.

This role offers the opportunity to work with cutting-edge AI technologies and directly impact client success.

If you are passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you!