O2C Consultant

Designation

Consultant - Order-to-Cash Due Diligence & Transformation

Role Purpose

Provide functional leadership across customer management, order management, billing, collections, disputes, and credit operations while driving autonomous receivables transformation.

Key Responsibilities

Due Diligence

Assess:

- Customer Master

- Order Management

- Billing

- Cash Application

- Collections

- Credit Risk

- Deductions and Disputes

Validate:

- DSO drivers

- Working capital opportunities

- Revenue leakage areas

Risk & Compliance

- Revenue recognition review

- Credit governance assessment

- Collection policy compliance

- Customer onboarding controls

Process Re-engineering

- Collections segmentation

- Dispute elimination

- Billing simplification

- Cash forecasting optimization

Process Intelligence

- Collection effectiveness diagnostics

- Deduction root-cause analytics

- Working capital analytics

Autonomous Finance

- AI collections agents

- Intelligent deduction coding

- Predictive collections

- Customer service virtual assistants

- Autonomous cash application

Required Experience

- 12+ years in O2C Operations

- Experience with HighRadius, BlackLine, SAP FSCM preferred

- Working capital transformation expertise

- Process Mining exposure

Success Metrics

- Reduction in DSO

- Improved CEI

- Working capital released

- Automation opportunities

- Compliance improvement

Designation

Consultant - Procure-to-Pay (P2P) Due Diligence & Transformation

Role Purpose

Act as a subject matter expert for Procure-to-Pay processes during deal pursuits and existing account transformation programs. Lead process diagnostics, maturity assessments, control reviews, process redesign, and AI-led procurement operations transformation.

Key Responsibilities

Deal Due Diligence & Baseline Assessment

- Conduct current-state assessments across:

a. Vendor Master Data

b. Invoice Processing

c. Payments

d. Vendor Helpdesk

e. T&E

- Validate transaction baselines and volume assumptions

- Review operating model and service scope

- Identify hidden activities and effort leakage

- Determine automation potential

Controls & Compliance Review

- SOX control assessment

- Procurement compliance review

- Segregation of Duties assessment

- Duplicate payment exposure assessment

- Vendor fraud risk assessment

Process Excellence

- Lean Six Sigma workshops

- Standardization opportunities

- Best practice implementation

- Global process harmonization

Process Intelligence

- Process Mining (Celonis, Signavio, ProcessSphere)

- Spend Analytics

- Workflow bottleneck analysis

AI & Autonomous Operations

- AI-driven invoice coding

- Autonomous exception resolution

- Vendor query copilots

- Agentic procurement assistants

- Predictive payment prioritization

Required Experience

- 12+ years in P2P Operations/Transformation

- Experience in Global Shared Services/BPO

- Lean Six Sigma Green Belt/Black Belt preferred

- Exposure to SAP, Oracle, Coupa, Ariba, Ivalua

- Process Mining implementation experience preferred

Success Metrics

- Baseline accuracy

- Savings identified

- Control gaps resolved

- Automation opportunities created

- AI use cases implemented

- Deal win support contribution