Orange Health - Key Account Manager

Roles & Responsibilities:

- Develop and execute strategic account plans to drive revenue growth and profitability across key accounts.

- Build, manage, and strengthen long-term relationships with key clients, ensuring high customer satisfaction and retention.

- Identify new business opportunities within existing accounts through cross-selling, up-selling, and partnership expansion.

- Act as a solution-oriented advisor to clients by understanding their needs, systems, and processes to deliver customized offerings.

- Drive growth through strategic partnerships, including indirect channels such as insurance, TPAs, corporates, and reseller ecosystems (where applicable).

- Collaborate with cross-functional teams (sales, marketing, operations, finance) to ensure seamless execution and exceptional client experience.

- Negotiate contracts, pricing, and commercial terms while maintaining profitability and business objectives.

- Monitor market trends, competitor activities, and industry developments to identify opportunities for growth and innovation.

- Represent the organization effectively in front of senior stakeholders and decision-makers within client organizations.

- Ensure alignment of partnership goals with company objectives, including revenue and collections targets.

Key Metrics for Success:

- Revenue growth and share of wallet across assigned accounts

- Client retention and relationship strength

- Customer satisfaction and experience scores

- Expansion of partnerships and new business within existing accounts

Skills & Qualifications:

- Degree in Business, Marketing, Sales, or a related field (MBA preferred).

- 3+ years of experience in Key Account Management, Strategic Account Management, or B2B/Enterprise Sales.

- Strong understanding of B2B sales processes and solution selling approach.

- Proven ability to manage and grow key accounts with a track record of revenue achievement.

- Excellent negotiation, communication, and stakeholder management skills.

- Ability to work cross-functionally and manage multiple stakeholders effectively.

- Strong analytical skills with the ability to interpret data and market trends for decision-making.

- High customer empathy and a proactive, action-oriented mindset.

Compensation & Benefits:

- Competitive salary + ESOPs

- Biannual performance-based increments

- Comprehensive medical insurance coverage up to - 5 lakhs (including dependents)

- High-performance, inclusive, and merit-driven work culture

- Opportunity to work with a fast-growing, dynamic team