Domain Lead - Insurance (Property & Casualty)

Experience: 10+ Years (Industry Practitioner Preferred)

Level: Domain Lead

Role Overview:

We are looking for a Domain Lead with deep roots in the Property & Casualty insurance industry to lead business transformation and drive strategic senior stakeholder level engagements. The ideal candidate is a former insurer or P&C practitioner who can bridge deep domain knowledge with the AI-led modernisation to unlock new value for clients.

Key Responsibilities:

- Own the P&L and growth strategy for the Insurance (P&C) vertical, with clear accountability for revenue targets and margin performance.

- Develop and prioritise high-impact business use cases across underwriting, claims management, policy administration, and risk operations.

- Serve as the primary CXO and Senior stakeholders interface for clients and internal stakeholders.

- Define cross-pod strategic initiatives and drive coordinated execution across business and technology teams.

- Provide domain leadership in technology adoption, including AI-driven claims automation, fraud detection, and predictive underwriting.

- Lead client conversations from opportunity origination through solution shaping, negotiation, and deal conversion.

- Collaborate with delivery and product teams to architect scalable, insurance-native digital and AI solutions.

- Drive industry thought leadership through point-of-view content, events, and market positioning activities.

Required Experience:

10+ years of experience in Property & Casualty Insurance, with substantive roles in:

1. Hands-on P&C domain experience across one or more of:

i. Underwriting (personal lines, commercial lines, or specialty)

ii. Claims management and operations

iii. Policy administration and servicing

2. Strong working knowledge of:

i. The end-to-end P&C value chain

ii. Regulatory and compliance frameworks (local and global)

iii. Core insurance platforms and ecosystem vendors

- Background as a practicing insurer, underwriter, or claims professional - not just advisory experience.

- Knowledge of AI applications in insurance: claims automation, fraud analytics, telematics-based underwriting, and loss modelling.

- Proven commercial skills including deal structuring, and client negotiation.

- Excellent executive engagement, communication, and influencing abilities.

Educational Qualifications:

Essential (Required):

Bachelor's degree in Insurance, Risk Management, Business Administration, Finance, or Law.

Highly Preferred:

MBA or postgraduate qualification with a focus on Risk, Insurance, or Financial Services from a recognised institution.

Additional Note:

Professional designations (CPCU, ACII, AINS) carry significant weight in lieu of or alongside academic qualifications for senior P&C roles.

Preferred Certifications:

CPCU - AINS - ACII or equivalent insurance certifications.

Key Competencies:

- Domain Authority & Credibility:

- Strategic Business Orientation:

- CXO Engagement & Influence:

- P&L & Commercial Acumen:

- AI & Tech Adoption Leadership:

Collaboration & Team Leadership :

Executive Communication:

Ability to present complex ideas with clarity, confidence, and conviction to C-suite and senior stakeholder audiences.

Business-Technology Bridge:

Demonstrated experience linking business strategy with technology execution - especially in AI/data-driven transformation.

Client Ownership Mindset:

A track record of building deep, trusted relationships with senior clients and translating those into business outcomes.

Leadership & Collaboration:

Inclusive leadership style with the ability to inspire cross-functional teams and work effectively across pods and geographies.

Growth Orientation:

Entrepreneurial drive, commercial hunger, and a passion for building domain practices from the ground up.

AI & Digital Fluency:

Genuine interest in and understanding of AI/ML applications within the domain - not just awareness, but ability to have credible conversations with clients.