Who We Are:

- At Opkey, we empower enterprises to unlock the full potential of their ERP investments with cutting-edge, agentic AI-powered automation.

- Our intelligent platform delivers continuous assurance across the entire ERP lifecycle; from initial deployment to day-to-day operations and long-term digital transformation.

- By eliminating manual errors, accelerating testing cycles, and ensuring seamless adoption of critical updates, Opkey helps organizations modernize with confidence and agility.

- Trusted by 250+ global enterprises, we reduce risk, drive efficiency, cut costs, and fast-track innovation; so businesses can focus on what they do best: growing and evolving in a dynamic digital world.

- We're Looking for a Delivery Leader.

A Change Agent:

A Builder of Repeatable, Scalable Success:.

- Opkey is seeking a Head of Delivery to lead the onboarding, implementation, and post-sales delivery of our SaaS product suite, including Testing Agent, Config Agent, Training Agent, and Support Agent.

- This role is built for a product-first delivery leader; someone who brings discipline, velocity, and structure to every customer implementation, without losing sight of impact and experience.

- This isn't a traditional services role.

- You won't be building custom solutions you'll be scaling a repeatable delivery engine that drives efficiency, improves time-to-value, and feeds insights directly into our product roadmap.

- You understand that every successful onboarding strengthens our customer base, accelerates renewals, and creates champions.

- You thrive in complexity; navigating multi-app ecosystems, automation workflows, and enterprise environments with precision.

- You're energized by driving down effort, building templates, and turning project insights into product improvements.

- You know what good looks like and you build teams and systems that deliver it.

The Role:

- As Head of Delivery, you will own the end-to-end post-sales delivery lifecycle for Opkey's SaaS products.

- You'll lead a high-impact team of Project Managers, Automation Engineers, and Functional Consultants, while working cross-functionally with Product, Sales, and Customer Success to ensure every implementation is efficient, predictable, and outcome-driven.

What You'll Do:

- End-to-End Delivery Leadership.

- Own first-time implementation, onboarding, patch management, and post-go-live execution.

- Ensure delivery is predictable, repeatable, and aligned to key outcomes (time-to-value, adoption, ROI).

- Manage patch cycles, quarterly updates, and adoption accelerators.

- Sales & Pre-Sales Collaboration.

- Partner with Sales and CSMs to scope delivery plans and estimate timelines during pre-sales.

- Translate complex customer ecosystems (integrations, legacy tests, multiple apps) into clear delivery plans.

- Process Optimization & Delivery Innovation.

- Build a culture of continuous improvement-each implementation should be smarter than the last.

- Champion automation, scripting, reusable templates, and delivery accelerators to reduce manual effort.

- Define and monitor OKRs for project velocity, quality, and cost-efficiency.

- Product Feedback Loop.

- Capture delivery blockers and translate them into actionable feedback for Product.

- Collaborate with Product to prioritize features that reduce onboarding time and increase reusability.

- Team Leadership & Cross-Functional Alignment.

- Lead and scale a high-performing team of PMs, AEs, and Functional Consultants.

- Build a product-first delivery culture that is aligned with CS, Product, and Support.

- Drive clarity and consistency across regions and customer types.

- What You Can Expect To Do During The Day.

- Review onboarding timelines and resource allocations for active implementations.

- Join a pre-sales call to validate technical feasibility and share estimated delivery plans.

- Brainstorm with Product on how to eliminate repeat blockers through feature improvements.

- Work with your team to reduce effort hours on current deployments.

- Review implementation OKRs, templates, and project hygiene with Delivery Leads.

- Participate in a customer debrief to capture lessons learned and surface value metrics.

- Align with Sales and CSMs on readiness for handoff and renewal/expansion opportunities.

- Coach a Project Manager on stakeholder escalation or cross-team coordination.

- Share data with Product and CS on delivery performance and time-to-value gains.

What We're Looking For:

- 12+ years of experience in SaaS product delivery, implementation, or onboarding.

- Experience leading implementations for ERP/SaaS platforms (Workday, Oracle, SAP, Coupa, etc.

- Strong understanding of test automation, integrations, scripting, and enterprise environments.

- A product-first mindset-delivery should inform roadmap and scale through reuse.

- Proven track record of reducing delivery timelines and increasing adoption.

- Strong cross-functional collaboration with Sales, CSMs, Support, and Product teams.

- Exceptional program management, communication, and leadership skills.

- Experience mentoring and scaling global teams with clear KPIs and accountability.

Success Metrics:

- Time-to-Value: Reduce average onboarding time by 25-30% year over year.

- Productivity: Demonstrated efficiency gains in hours/effort per project.

- Adoption: - 90% usage and value delivery by go-live; clean handoffs to CS.

- Feedback Loop: Clear delivery-driven influence on Product roadmap.

- Renewals & Upsells: Delivery excellence as a driver of NRR and long-term success.

- Skills: management,customer escalation management,manage complex projects,implementation experience,sales,implementation methodology,onboarding,saas.