Operations Program Manager - Healthcare Technology

Operations Program Manager

ProKure Digital | Remote (India) | Full-Time

US EST Overlap Required

Full Time Role

Payroll Company - Reliable Group

About ProKure Digital

ProKure Digital (PKD) is a fast-growing healthcare technology company operating a tri-party care model. The company is transitioning from entrepreneurial growth to disciplined, scalable operations.

As we scale, operational complexity is increasing - and we are building the structure needed to support long-term growth.

Why This Role Exists

PKD's leadership team is executing at full capacity. Work is moving quickly across Operations, Finance, Compliance, and Client Success - but cross-functional visibility, dependency tracking, and formal documentation are limited.

This role exists to:

- Create operational clarity

- Build visibility systems

- Prevent execution gaps

- Ensure cross-functional alignment

- Bring structure without bureaucracy

This is a high-impact, high-visibility individual contributor role.

1. Map & Document Workflows

- Conduct structured interviews with cross-functional teams

- Document end-to-end workflows:

- Patient qualification

- Order routing

- Client onboarding

- Billing & invoicing

- Revenue cycle & collections

- Partner support

- Identify bottlenecks and breakdown points

- Build practical SOPs and process maps

2. Build Operational Visibility

- Design and maintain cross-functional initiative trackers

- Create dashboards and operational scorecards

- Track inter-team dependencies

- Establish status reporting cadences

- Create structured escalation paths

3. Drive Accountability Without Authority

- Follow up on commitments and open items

- Facilitate cross-functional sync meetings

- Maintain issue logs and drive resolution

- Surface risks before they become failures

- Ensure decisions, owners, and timelines are documented

4. Support Continuous Improvement

- Identify high-impact processes for redesign

- Implement incremental improvements

- Measure and track process impact

- Build a continuous improvement intake mechanism

- Translate operational gaps into automation requirements

Must Have:

- 6-10 years in Operations / Program Management / Business Operations / Process Improvement

- Experience mapping complex cross-functional workflows

- Strong dependency tracking & stakeholder management

- Proficiency in tools: Asana, Jira, Monday, Notion or similar

- Advanced Excel / Google Sheets skills

- Excellent written & verbal English

- Ability to work EST overlap hours