Role Summary

The Operations Manager US Payroll & Billing will lead endtoend payroll and billing operations for US clients, ensuring accurate, compliant and timely processing of payroll, invoicing and reconciliations.

The role will manage a team in Pune, drive process excellence, and partner closely with Finance, HR and US stakeholders to maintain high accuracy, compliance and strong client satisfaction.

Key Responsibilities

- Own endtoend US payroll processing cycles (weekly/biweekly/monthly) including data consolidation, calculations, validations and final approvals for US employees/contractors.

- Ensure full compliance with US federal, state and local payroll, tax and wage regulations, staying updated on any statutory changes impacting payroll and billing.

- Oversee US client billing operations: timesheet validation, rate application, invoice generation, credit notes, and periodic reconciliations with Finance.

- Implement robust review and audit checks to minimize errors in payroll runs, tax filings and billing outputs; drive rootcause analysis and corrective actions for recurring issues.

- Manage daily operations of the payroll and billing team in Pune, including workload allocation, SLA tracking, quality monitoring and escalation management.

- Collaborate with US HR, Finance, Client Services and external vendors (payroll platforms, CPAs, etc.) to resolve complex payroll/tax/billing issues.

- Maintain and optimize payroll and billing systems/HRIS/ERP (e.g., ADP, Workday, QuickBooks or similar), ensuring data integrity and process automation.

- Prepare periodic MIS and dashboards on payroll costs, headcount, billing, collections, ageing and variance analysis for management reviews.

- Support monthend and yearend activities including GL postings, reconciliations, accruals and audit schedules related to payroll and billing.

- Develop, document and continuously improve standard operating procedures (SOPs), controls and checklists for US payroll and billing processes.

- Lead, coach and mentor the team; drive performance management, training and succession planning within the function.

Required Qualifications & Experience

- 10+ years of overall experience with at least 57 years handling US payroll and client billing operations in a BPO/KPO/IT/Staffing environment.

- Strong working knowledge of US payroll concepts (grosstonet, deductions, benefits, garnishments, overtime), multistate taxation and statutory compliance.

- Handson experience with US billing cycles, rate structures (hourly, C2C, C2H, fixedfee), credit/debit notes and reconciliations for US clients.

- Prior experience managing an operations team of 815 members or more in a fastpaced environment, with clear SLA/metric ownership.

- Proficiency in payroll and billing systems (e.g., ADP, Paychex, Workday, QuickBooks, SAP/Oracle/NetSuite, or similar) and advanced MS Excel skills.

Skills & Competencies

- Excellent analytical and problemsolving skills with strong attention to detail and accuracy.

- Strong people management, coaching and conflictresolution skills.

- Ability to work in US shift/overlapping hours and manage multiple US stakeholders across time zones.

- Strong communication skills (written and verbal) to interact with US clients, auditors and internal leaders.

- Processoriented mindset with a focus on automation, standardization and continuous improvement.

Work Schedule & Location

- Location: Pune Onsite/Hybrid (as per company policy).

- Willingness to work in US time zones and adjust hours during peak cycles such as monthend, quarterend and yearend payroll/billing runs