Operations Manager - US MNC

Description: Channel Engagement Manager Bangalore (On-site)

Location: Bangalore Work from Test Center

Work Mode: On-site | Flexibility for weekends & extended hours

About the Role:

We are looking for a Channel Engagement Manager to lead and manage test center operations and partner relationships across assigned locations.

This role ensures operational excellence, compliance, performance management, and a seamless testing experience through strong coordination, documentation, decision-making, and stakeholder engagement.

Core KRAs (Key Result Areas):

- Contract Management

- Vendor Management

- Site Operations Management

- Escalation Management

- Team Handling & Support

- Partner / Stakeholder Management

- SOP Adherence & Compliance Control

- SLA & KPI Performance Delivery

Eligibility & Skills Requirements:

- Bachelors degree in business/management or equivalent

- 34 years experience in operations, partner/vendor management, or client support roles

- Strong understanding of SOP-driven operations, compliance, and audits

- Proficient in MS Excel & PowerPoint with analytical reporting ability

- Excellent communication, stakeholder coordination, and problem-solving skills

- Detail-oriented, process-focused, and able to work in fast-paced environments

- Willing to travel and comfortable with extended or weekend work when required

- Fluent in English, Hindi & Kannada