About The Opportunity:
A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration.
Our teams drive efficiency across airline, hotel, and excursion bookings - leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards.
Role & Responsibilities:
- Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment - ensuring SLA compliance and zero downtime during high-volume periods.
- Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction.
- Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations - enforcing compliance with global travel regulations.
- Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates, and refund cycle times.
- Collaborate with Product and Tech to define operational requirements for new feature launches - bridging customer pain points with scalable solutions.
- Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance.
Skills & Qualifications:
Must-Have:
- Travelport
- Amadeus
- Sabre
- OTA operations
- Inventory management
- Refund & cancellation workflows
- KPI dashboarding
- Team leadership
Preferred:
- Agile project management
- SQL for operational reporting
- API-based integration experience
Benefits & Culture Highlights:
- Fast-paced, metrics-driven environment where impact is measured daily.
- Opportunity to shape scalable ops models for a global travel platform.
- Strong career progression path with exposure to product, tech, and international markets.
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