Operations Manager - P&C Claims

- We are looking for an experienced P&C Claims Senior Manager to manage end-to-end claims operations, including FNOL, investigation, adjudication, settlement, and closure. The role involves leading large teams, managing key clients and stakeholders, and ensuring operational efficiency, compliance, and high-quality claims delivery.. Key Responsibilities:. Oversee end-to-end P&C claims lifecycle from FNOL to settlement and closure.

- Handle complex and high-value claims, ensuring accurate assessment and resolution. Lead and manage large teams, including managers and claims professionals. Ensure SLA adherence, quality, and operational efficiency. Manage client relationships and act as escalation point for critical issues. Coordinate with underwriting, finance, legal, and external vendors. Ensure compliance with insurance regulations and internal audit requirements.

- Monitor key KPIs such as turnaround time, accuracy, and claims leakage. Drive process improvements and support automation/transformation initiatives.

Required Skills:. Experience in P&C / General Insurance claims. Strong experience in end-to-end claims processing. Proven team leadership and people management skills. Strong client and stakeholder management experience. Good understanding of insurance policies, coverage, and claims adjudication. Analytical and decision-making skills.