Job Role : Operations Manager-NBFC Job description : Job Purpose : - This role plays a crucial role in overseeing and optimizing the operational aspects of retail assets within a financial institution or a similar organization. The primary focus is on managing the efficient functioning of operations related to retail assets, which typically include loans, and other financial products geared towards individual consumers. Roles & Responsibilities : - Candidate should have prior experience of managing an Operations Unit in Retail Assets Operations. - Candidate should have prior experience in managing loan disbursal (booking)/Payments/Post Disbursal activities for all retail products. - The candidate should be well versed with loan documentations across secured and unsecured products. - The candidate should have effective skills to handle and manage outsourced Staff. - The candidate should have experience in managing & driving quality and SLA for the unit. - The candidate should have strong interpersonal & communication skills to liaison with internal and external stakeholders. - Focus on automation and digitization to increase process efficiency, Productivity, Accuracy and improve TAT. - Taking initiatives and advising on the best practices to improve TAT and processes within the unit. - Ability to prepare and make presentation to Senior Management. - Conduct Process Reviews and make process changes as applicable. - Collaborate with the Business, Product, Customer Service, Credit, Technology, Analytics and Risk teams to ensure smooth functioning of business. - Working knowledge of excel and PowerPoint is required - Strong exp in Operational Excellence, Process Improvement, quality assurance, Budget management. - Proficiency in using contact center software, CRM systems, and reporting tool - Maintain constant communication with Heads across locations to ensure proper operations of the company. - Develop, implement, and maintain QMS protocols. - Increase the efficiency of existing processes and procedures to enhance the companies internal capacity. - Ensure that production and operational activities remain on time and within budget. - Track staffing requirements, raising hiring request of new employees as needed. - Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports. - Achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Telangana

Hyderabad

Warangal

Guwahati

Bhopal

Metros

Operations Manager - NBFC 

Job Description for Operations Manager - NBFC  in A Tech India in  Telangana Hyderabad Warangal Guwahati Bhopal Metros for (2-12) years of experience. Apply Now!