Description:

Operations Manager Last Mile & Warehouse

We are seeking an experienced Operations Manager to lead last-mile delivery and warehouse operations across a multi-city, global footprint. This role is ideal for candidates with a strong academic backgroundpreferably an MBA from a Tier-1 instituteand proven experience in logistics, e-commerce, or operations management.

The role demands strong execution capability, people leadership, financial acumen, and a sharp focus on customer experience, cost optimization, and operational excellence.

Key Responsibilities:

Global Operations Leadership:

- Oversee and manage last-mile delivery operations across multiple global cities, ensuring high service quality, timely deliveries, and superior customer experience.

- Drive consistent execution standards and operational performance across regions.

Warehouse Management:

- Lead inventory planning, warehouse efficiency, and capacity utilization initiatives.

- Ensure operations are cost-effective, safe, and compliant with regulatory and legal requirements.

Last-Mile Delivery Operations:

- Design, own, and continuously improve end-to-end unit cost structures.

- Manage the complete last-mile delivery lifecycle, including 3PL and partner relationships.

- Achieve and sustain delivery SLA performance and success ratios.

Fleet & Team Management:

- Improve fleet utilization and management practices to optimize operating costs.

- Lead, mentor, and develop Delivery Centre Managers and on-ground teams.

Customer Experience & Cross-Functional Collaboration:

- Drive continuous improvement in customer experience and service quality.

- Collaborate closely with Finance, Customer Service, and Central Teams to ensure seamless operational execution.

Operational Excellence, Network Planning & Optimization:

- Develop and implement policies, SOPs, and best practices across operations.

- Track and monitor operational KPIs, quality controls, and productivity metrics.

- Define strategic and operational objectives using financial and performance data to drive profitability.

- Manage budgets, forecasts, and vendor relationships, including pricing, rebates, and service-level governance.

Leadership & People Management:

- Recruit, train, and develop high-performing teams.

- Take ownership of policy formulation, planning, and strategic decision-making within operations.

Requirements & Skills:

- 4-6 years of relevant experience in operations or logistics management, preferably within an e-commerce or last-mile delivery environment.

- Strong understanding of operations management, organizational effectiveness, and execution excellence.

- Proven experience in budgeting, forecasting, and financial analysis.

- Excellent communication, leadership, and stakeholder management skills.

- Ability to operate in fast-paced, multi-city environments with high ownership and accountability.