Operations Manager - Investor Relations

Client is India's leading investor communication and shareholder Engagement Company, dedicated to bridging the gap between companies and their investors through transparent, strategic, and impactful communication. Trustwell is rapidly expanding and establishing itself as a monopoly player in this niche space.

Position: Manager - Operations

Location: Andheri East

Experience Required: Minimum 7-8 years

Role Overview:

As a growing company expanding its footprint, Client is seeking a dynamic and experienced Manager - Operations to oversee and streamline its operational activities. The role demands a proactive leader who can ensure quality, efficiency, and timely delivery of projects while managing diverse teams and client relationships.

Key Responsibilities:

- Lead and manage proxy solicitation campaigns (AGMs, EGM, contested meetings) from planning through execution.

- Oversee shareholder identification, engagement, and communication strategies.

- Monitor vote trends in real time and adjust outreach tactics accordingly.

- Prepare and present periodic reports and analytics to clients and senior management.

- Ensure all operations comply with securities regulations, corporate governance standards, and internal policies.

- Manage relationships with registrars, transfer agents, custodians, depositories, and other intermediaries.

- Mentor and supervise the operations / project teams, ensuring KPI targets and SLAs are met.

- Proactively identify process bottlenecks and implement improvement or automation initiatives.

- Support business strategy: provide market insights, help design new service offerings, and contribute to client pitches / proposals

Key Requirements:

- Minimum 7-8 years of experience in operations management, preferably within the finance industry, with a strong focus on the share market domain.

- Proven track record of managing complex projects and leading cross-functional teams.

- Strong analytical, problem-solving, and decision-making skills.

- Excellent communication and interpersonal abilities; confident in conducting client meetings and presentations.

- MBA from a reputed institution preferred.

- Ability to thrive in a dynamic, fast-paced environment and adapt to evolving business needs.