Health insurance

Job/Soft skill training

Free meal

Cafeteria

Professional degree assistance

Recreational activities

Annual leaves

Rewards & recognition

WFH setup

Child care facility

Maternity leaves

Dunzo Reviews by Employees

Store Manager

Community Operations Specialist

Inward Executive

Store Executive

Delivery Boy

Key Account Manager

Procurement Manager

Shift Incharge

Supply Associate

Assistant Manager

Shift Manager

Software Engineer

Senior Store Manager

Operations Associate

Sales Manager

Customer Support Executive

Program Manager

Operations Executive

Associate

Inventory Executive

Senior Manager

Delivery Partner

Team Lead

Assistant Manager Procurement

Software Developer

Product Manager

Operations Manager

Sales Executive

Sales Associate

Executive

Supply Chain Associate

Analyst

Assistant Store Manager

Customer Service Associate

Warehouse Executive

Store Manager 1

Area Manager

Your Role in Dunzo's Journey | Operations Manager As an Operations Manager at Dunzo, you will manage org-wide customer operations. You'll be responsible for voicing out issues faced by the users and moving people/products to solve them. Working in this high-paced startup environment would give you a unique opportunity to build systems and processes ground up. You'll be working on finding innovative solutions to solve complex problems on a daily basis while parallelly managing the day-to-day operations of large teams. What will you do? 1) Lead the Community Operations teams (composed of 3-4 section managers and 60+ team members) 2) Lead the strategy, business targets, operational targets, team health, and financial performance of the support organization throughout the region. 3) Work with cross-functional teams and leadership to understand business goals and recommend/implement innovative approaches, policies and processes to effect continual improvements in compensation programs. 4) Partner with the central ops and business teams to deliver an outstanding customer experience. Skills: 1) Statistics - Should be conversant with Basic statistical analysis, A/B testing & experiment set up. 2) Analytical and problem-solving skills 3) Ability to deal with ambiguity and run multiple projects/ experiments to drive insights 4) Excellent communication & stakeholder management skills 5) Good know-how in SQL and Tableau. 6) Advanced proficiency with Microsoft Excel & Google sheets. 7) Python proficiency will be an added benefit. Basic Requirements: 1) A minimum of 5-8 years of experience in a fast-paced environment with experience in handling a team of 4-5 team leads. 2) Experience in management and operations. 3) Master's or Bachelor's degree.

Bangalore

Operations Manager - Customer Experience - BPO/ITeS 

Job Description for Operations Manager - Customer Experience - BPO/ITeS  in Dunzo in  Bangalore for (5-8) years of experience. Apply Now!

Operations Manager - Customer Experience - BPO/ITeS  | iimjobs.com