Operations Manager 24x7x365 Our client is an IOT based energy data analytics company that provides energy management and analytics solutions. Overall Responsibility : The Operations Manager will be responsible for supervising a group of Engineers &amp; technicians who are responsible for maintenance and troubleshooting the site operation. Key Accountabilities : - Assign and manage the work load of personnel, as well as escalate resource constraints to management. - Oversee day-to-day operations, escalations, ticketing and communications with all customers and addressing the clients- queries - Update and maintain documentation associated with processes and procedures (run books) and further develop process and procedures. - Hire, train, mentor and develop Level 1 / Level 2 technicians. - Coordinate efforts to identify root cause and follow-up with cross teams for recommend solutions. - Identify areas for process and efficiency improvement within the team; recommend prioritized enhancements and oversee implementation. - Ensure that systemic issues have appropriate resolution paths. - Generate key reports for management including but not limited to: service level agreements, ticket resolution and customer issues. - Is subject to call 24 hours, 7 days a week. Required Experience : - Must have at least 3-9 years of experience as an operation support manager in a 24x7x365 Client services environment. - Strong network troubleshooting, process workflow and communication skills are a requirement. - Ability to exercise independent judgment in planning, organizing, and performing analytical tasks. - Experience in people-management and conflict resolution. - Must have very strong problem-solving skills. Education and Skills : - Bachelor- s/Master's Degree in Electronics and Communication, Computer Science, IT, Electrical preferred. - Experience of Service industry will be preferred - Must have the ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently under deadline pressure. - Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, vendors and peers.

Gurgaon/Gurugram

Operations Manager - Client Services - Energy Data Analytics Firm 

Job Description for Operations Manager - Client Services - Energy Data Analytics Firm  in M&N Consultants Pvt Ltd in  Gurgaon/Gurugram for (3-9) years of experience. Apply Now!