Operations Lead - Financial Operations

BNC has been mandated to recruit an experienced Operations Lead to oversee backend financial operations for one of our consulting client based in Rohini, Delhi.

Key Responsibilities:

- Lead and manage end-to-end backend financial operations including reconciliations, accounts payable/receivable, transaction processing, settlements, and reporting functions.

- Oversee and drive process management and optimization, ensuring SLA/KPI adherence and continuous improvement.

- Play a critical role in transitioning new processes from client teams - including documentation, knowledge transfer, stabilization, and BAU handover.

- Effectively lead, coach, and mentor a team of 10-20 members; manage daily workflow, resource planning, and performance evaluation.

- Ensure compliance with internal controls, client requirements, and global regulatory standards.

- Analyze operational metrics and dashboards; provide insights to senior leadership for performance improvement.

- Partner with client stakeholders to deliver seamless operations and proactive issue resolution.

- Manage escalations, risks, and change requests with a solution-oriented approach.

- Support audits and due diligence activities by providing accurate process documentation and data.

Key Requirements:

- CA or MBA (Finance) with 8-9 years of experience in backend financial operations within the BPO or shared services industry, preferably in a global/multi-region environment.

- Proven expertise in operations management, financial controls, and team leadership.

- Hands-on experience in process transitions and migrations (onshore/offshore model preferred).

- Strong understanding of financial processes such as reconciliations, P2P, O2C, R2R, and general ledger activities.

- Proficiency in ERP tools such as SAP, Oracle, Tally, or other financial systems.

- Exceptional communication and stakeholder management skills with the ability to interact across global teams.

- Knowledge of quality frameworks like Lean, Six Sigma (preferred but not mandatory).

- Ready to join within 1 month or less.

- Compensation: Rs. 25-30 LPA