Operations Head - Managed Workspaces/Facilities Operations

A fast-growing premium managed workspace company is hiring an experienced Operations Head to lead end-to-end workspace operations, client delivery, and center profitability across multiple locations.

This is a leadership role requiring strong expertise in facilities management, commercial operations, vendor management, client experience, and multi-site operational execution in a fast-scaling environment.

Key Responsibilities :

- Own day-to-day operations across all centers

- Drive occupancy, revenue optimization & cost efficiency

- Manage facilities operations including housekeeping, security, cafeteria, transport, travel desk & office services

- Handle vendor management, procurement, AMCs, SLAs & commercial negotiations

- Lead office setup, refurbishments & expansion projects within timelines and budgets

- Ensure premium client experience, retention & renewals

- Build scalable SOPs, MIS & operational systems

- Lead and scale cross-functional operations and facility teams

Ideal Candidate :

8-15 years of relevant experience in:

- Managed Workspaces / Coworking

- Commercial Real Estate

- Facilities Management

- Hospitality / Retail Operations

Strong exposure to:

- Multi-site operations management

- Office fit-outs & project execution

- Vendor & facilities management

- P&L ownership and cost optimization

Key Skills :

- Operations Leadership

- Facilities & Workplace Management

- Vendor & Commercial Management

- Stakeholder Management

- Process Excellence

- Team Leadership