Operations Head - Dairy & Quick Commerce

Operations Head - Dairy & Quick Commerce

What we need:

- 4-9 years of experience in a high-growth operations-based startup, FMCG, or other consumer companies, or consulting

- High sense of ownership and a penchant for excellence

- Prior experience in operations or category management is a bonus

What can you expect:

- A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.

- Energy and hustle of a startup with processes and depth of a big organization

- Expect to work with people you can learn from and who are invested in your growth

- Opportunity to be part of the mission to transform customer and partner experience

Key Responsibilities:

Strategic Planning & Execution:

- Develop and implement operational strategies to meet the companys goals and objectives.

- Ensure alignment of operations with the overall business strategy.

Process Improvement:

- Continuously analyze workflows, identify inefficiencies, and implement improvements to increase productivity, reduce costs, and enhance service quality.

Budgeting & Financial Management:

- Manage budgets across various departments, ensuring cost-effective solutions without compromising on quality or performance. Monitor financial reports and manage P&L.

Team Leadership:

- Lead, mentor, and develop the operations team to ensure high performance.

- Foster a culture of accountability, collaboration, and continuous improvement.

Performance Management:

- Establish key performance indicators (KPIs) and monitor departmental performance to ensure objectives are met.

- Address issues and make adjustments to ensure goals are achieved.

Cross-Department Collaboration:

- Work closely with other departments (e.g., HR, Sales, Marketing, Finance) to ensure smooth operations and the achievement of company goals.

Risk Management:

- Identify potential risks and implement measures to mitigate them.

- Ensure compliance with industry regulations and company policies.

Technology & Innovation:

- Stay updated on industry trends, technologies, and tools to improve operational efficiency and implement innovative solutions where applicable.

Client Management:

- Responsible for managing the customers expectations and maintain a cordial relationship with the customer.

- Provides regular insights on key matrices to the customer and front-end business reviews.