Operations Head - BPO/KPO

- We are looking for an experienced Operations head for driving global process enhancement and drive strategic operations and process enhancement functions, having strong business acumen, analytical strength, and proven ability to lead teams in high-growth, high-volume environments.

- Experience in handling large scale teams across the globe. Experience in setting up the business ,cross functional and international.

- Strategic thinker with tactical execution capability

- Strong interpersonal and communication skills

- Detail-oriented and highly organized

- Resilient, adaptable, and decisive under pressure

- Customer-centric and quality-driven mindset

- Responsible for setting-up and scaling high performance multi-cultural teams for solving complex business problems, leading research efforts, and improving client experience through excellent delivery

- Motivational management style with a record of building & retaining highly motivated teams & prestigious key accounts; demonstrated success in delivery, supported by strengths in Leadership, Influence, Communication and Decision Making

- Responsible for talent development, performance management, stakeholder management and long-term growth of the team