Operations Head - Bank

Job Description:

- The Head - Operations will be responsible for leading, designing, executing and controlling all operational processes of India's Captive NBFC. This role will oversee Inventory Funding, Loan Operations, Collateral & Documentation Management, Process Re-engineering, Customer Experience, Operational Risk, and Audit & Compliance adherence.

Client Details: Captive NBFC.

Description:

A. Operations Strategy & Process Management

B. Inventory Funding Operations Leadership

C. System Development, UAT & Digital Transformation

D. Operational Risk & Compliance Management

E. Customer & OEM Stakeholder Management

F. Portfolio Monitoring & Data Insights

G. People Leadership

Profile:

- Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)

- Understanding of RBI regulatory framework and operational risk controls

- Process-driven mindset with experience in SOP design and automation initiatives

- Familiarity with LMS/LOS platforms, document management systems, and customer data handling

- Excellent people management, cross-functional coordination, and communication skills

- Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)