Operations Director - Wealth & Investment Management Operations

Operations Director Wealth & Investment Management Operations

Job Description :

We are seeking a seasoned Operations Director to lead Wealth & Investment Management (WIM) Operations for a multinational financial services institution. This leadership role is responsible for driving operational strategy, transformation, risk control, and people leadership across a large, complex operations environment.

The role directly oversees 8 - 12 senior managers/LOB leads and indirectly manages ~1,400+ processing and servicing team members across multiple sites.

Key Responsibilities :

- Align departmental initiatives with core business objectives

- Identify opportunities for process improvement and risk control development within Operations

- Provide expertise on highly complex technical/operational processes with cross-group impact

- Lead Operations management team to resolve high-risk, complex issues

- Develop and interpret policies/procedures for Operations management

- Collaborate with and influence functional teams on operational processes and initiatives

- Manage allocation of people and financial resources

- Build a culture of talent development to meet business strategy

- Lead transformation of operational functions in financial services to build efficient, client-journey-aligned capabilities

- Ensure regulatory compliance and SLA adherence

- Contribute to digital strategy to improve client experience and operational efficiency

- Implement continuous improvement programs (Lean, Six Sigma)

- Develop measurement strategies in partnership with finance

- Benchmark with industry best practices

Key Qualifications :

Required :

- 8+ years of Operations experience (work experience, training, military, or education equivalent)

- 4+ years of management or leadership experience

- Expertise in Wealth Management or Financial Services industry operations

- Demonstrated ability to lead a major function or large geographic segment of a financial services organization

- Strong budget forecasting and risk management skills

- Proven experience driving companywide strategy to achieve results

- Excellent problem-solving, analytical, and senior stakeholder influencing skills

- Good understanding of Six Sigma, Lean, and continuous improvement frameworks

- Experience in process improvement and quality frameworks

Preferred :

- FINRA Series 99 (not mandatory)

- Multi-cultural sensitivity and ability to work in complex business environments

Competencies & Soft Skills :

- High reliability, integrity, and trustworthiness

- Seasoned, relationship-driven executive presence

- Strong project management, stakeholder engagement, and people leadership

- Ability to articulate issues/risks/solutions across levels

- Timely, independent judgment in fast-paced environments

- Negotiation and issue resolution facilitation

- Team collaboration and adaptability across organizational levels

Reporting & Team Structure :

- Direct span of control : 8 - 12 senior managers / LOB leads

- Indirect span of control : - 1,400+ team members (processing & servicing) across same/multiple sites