Description: Operations Manager / Head of Operations

Location: Jaipur (On-Site)

Experience Required: 5-10 Years

Industry: HR Tech / Recruitment / Ed-Tech / High-Growth Startup

Working Model: MondaySaturday, 10 AM 7 PM

Reporting To: Founders (CEO & COO)

About Tallento.ai:

Tallento.ai is Indias largest recruitment ecosystem for the education sector powering hiring for IIT-JEE/NEET coaching institutes, K-12 schools, colleges, and universities. With 1M+ registered candidates, 5,500+ clients, and an in-house HR recruitment team of 120+, we are now scaling towards becoming Indias first AI-powered job & professional ecosystem.

We are building powerful modules like campus automation, recruiter dashboards, social networking, AI job matching & more and we are aggressively scaling.

We now need a high-ownership Operations Head who can take charge, fix discipline, drive performance, and build a scalable execution engine.

Role Summary:

The Operations Manager / Head will lead the recruitment operations team, ensure daily discipline & productivity, build SOPs, dashboards, and performance scorecards, and drive closures & revenue outcomes. This role requires aggressive execution, accountability mindset, and strong team control NOT a comfort-zone manager.

Key Responsibilities:

Team Leadership & Discipline:

- Lead, supervise & energize a team of 100+ HR Recruiters, BD team & Support Staff

- Implement strict punctuality, daily dashboards, reporting & discipline protocols

- Set KPI targets for team: calls, submissions, follow-ups, interviews, closures

Operational Ownership:

- Drive end-to-end hiring operations position intake, sourcing, follow-up, interviews, offer rollouts

- Reduce TAT (turn-around time) & increase closure percentage

- Build structured SOPs across hiring, BD, client onboarding, candidate follow-ups

Performance & Revenue Impact:

- Directly influence recruitment closures, subscription sales & revenue

- Identify blockers create performance improvement plans (PIP) & replace low-performers

- Improve RTJ (Ready-to-Join Pool) & ensure re-verification pipeline

Processes, Reporting & Automation:

- Create daily / weekly / monthly reports for founders

- Ensure recruiters use CRM/ATS tools properly & maintain complete logs

- Introduce automation, reminders, dashboards & workflows for smooth scale-up

Client Handling:

- Coordinate with major brand clients (Aakash, Allen, PW, Byjus, Schools, Coaching Chains)

- Ensure feedback, interview coordination & offer letter follow-up

- Manage escalations, service quality & SLA compliance

Ideal Candidate Profile:

- 5-10 years proven experience in Operations / Recruitment Operations / Ed-Tech / Large-Team Management

- Strong command & voice power able to create accountability & control

- Comfortable working in a fast-paced, high-pressure startup environment

- Aggressive & execution-focused not just a planner

- Thinks in dashboards, numbers & KPIs

- Ability to hire, train, terminate & rebuild teams if required

- Strong communication & Hindi-English fluency (Team discipline + Client calls)

Key Traits We Value:

- High Ownership Work like it's your company

- Sense of Urgency Never delayed attitude

- Data-Driven Daily dashboards, metrics, closure score

- Problem Solver No excuses, only solutions

- Team Builder Can move people towards difficult goals

Growth Opportunities:

- Fast-track promotion to VP Operations / COO-Track role

- ESOPs based on long-term performance

- Direct exposure to building Indias first AI-powered hiring & social platform