Job Purpose:
In line with increase in demand for customized investment solutions, AMC has increased its focus on PMS business. It has now become one of the key focus areas for AMC. PMS on boarding process involves complex documentation requirements coupled with expectations of enhanced levels of servicing standards.
The objective of this position is to build end to end operational framework, implement, monitor and enhance the same, manage costs and deliver efficiency by way of customer and distributors satisfaction, ensure accuracy in fund accounting & valuations and seamless sales interface.
KRAs:
- With increased focus to PMS business, operations processes need to be more scalable. This calls for complete review of existing processes and to streamline them to meet business expectations
- Business dynamics and multifold increase puts added responsibilities of reengineering processes both in-house and outsourced to make them scalable, less risky and efficient
- Identifying areas for systems automation on an ongoing basis and ensuring implementation thereof to achieve operational process excellence.
- Multi-fold increase in business projections entails higher responsibility to attain automation and optimum process designs. Active coordination with IT Team and outsourced vendors is a principal accountability now.
- To manage vendor relationships through well-defined SLAs and ensuring adherence thereof.
- Meeting service expectations of distributors including IFAs.
- Ensuring and tracking SLA adherence is a contributory responsibility of this role.
- Facilitating high standards of servicing for customers and meeting distributors service demands
- Enhanced focus is called on processes and reporting that support customer communication and distributor engagement
- Financial & cost controls including reporting to internal customers
- With increase in volume and more innovative structures there is an added responsibility to ensure effective controls to prevent leakage of revenue and control over payables
- Improving client onboarding experience, identifying alternative avenues/channels for accepting applications and overall process simplification.
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