Openhouse Centres: City Business Head.

Location: Bangalore - Full-time, in-office.

About Openhouse:

Openhouse is a modern learning and community brand for children and families. Across our centres, we offer preschool, daycare and extracurricular programs designed to make learning more joyful, engaging and relevant. We are backed by Accel, Z47 (formerly Matrix) and GSV Ventures. We are now looking for a General Manager who can own all Openhouse centres like a business. To get a glimpse of Openhouse: https://www.instagram.com/openhouse.school.

The Role:

We are looking for a General Manager who can take complete ownership of the performance of 12 Openhouse centres. This is not a traditional centre operations role. You will own the centre's business end-to-end - revenue, enrolments, retention, parent experience, team performance, quality and day-to-day operations. You will work closely with the founders and leadership team, with significant autonomy to figure out what needs to be done and how to get it done. We are looking for someone who is highly commercial, hands-on, data-driven and obsessed with execution. If you enjoy running a business, solving messy problems and getting a team to deliver, this role is for you.

What You'll Own:

1. Own the Centre's P&L and Growth:

You will be accountable for the overall business performance of your centre. You are not just expected to report the numbers. You are expected to move them. You will:

- Own centre revenue, enrolments and profitability.

- Build and execute the centre's monthly and quarterly growth plan.

- Drive new admissions and enrolments across preschool, daycare and extracurricular programs.

- Identify opportunities to increase revenue from existing families.

- Improve occupancy and utilisation across programs and time slots.

- Track the centre's key business metrics every day/week.

- Identify what is not working and take corrective action quickly.

2. Own Parent Experience & Retention:

At Openhouse, the parent experience is a core part of the product. You will:

- Build strong relationships with parents and families.

- Drive parent retention and repeat enrolments.

- Monitor CSAT, NPS and parent feedback.

- Identify recurring parent pain points and solve them.

- Ensure parent concerns are resolved quickly and thoughtfully.

- Build a strong community among families at the centre.

- Turn happy parents into advocates and referrals.

3. Build and Lead a High-Performing Team:

A centre is only as good as its people. You will:

- Hire, onboard and develop the centre team.

- Set clear goals and expectations for every team member.

- Build a culture of ownership and accountability.

- Coach team members to improve their performance.

- Identify high performers and give them room to grow.

- Address underperformance quickly and fairly.

- Ensure the team consistently follows Openhouse's operating and quality standards.

- Build strong relationships with teachers, centre managers and other staff.

4. Own Centre Operations & Quality:

You will make sure the centre works exceptionally well every day. This includes:

- Daily centre operations.

- Safety and child safeguarding.

- Attendance and staffing.

- Centre readiness and hygiene.

- Program execution and quality.

- Parent communication.

- Scheduling and utilisation.

- Compliance and licensing requirements.

- Resolving operational issues quickly.

- Ensuring Openhouse SOPs and standards are consistently followed.

5. Be Obsessed With the Details That Matter:

You will spend a lot of time looking at data and asking: Why? Why did enrolments drop this week? Why are parents not renewing? Why is this program under-utilised? Why is CSAT falling? Why is a particular teacher struggling? Why are leads not converting? Why is revenue behind the plan? And then: What are we going to do about it? You should enjoy getting into the weeds, finding the real problem and driving the team towards a solution.

6. Build a Great Openhouse Community:

Openhouse is not just a place children attend. We want our centres to become communities that families love being part of. You will:

- Create engaging experiences for children and families.

- Build parent communities around the centre.

- Organise events and experiences that bring families together.

- Build partnerships with the local community.

- Find creative ways to increase engagement and word-of-mouth.

- Represent Openhouse within the neighbourhood.

What Success Looks Like:

Within your first few months, you should be able to materially improve:

- Centre revenue.

- Parent retention.

- Revenue per family.

- Lead-to-enrolment conversion.

- CSAT / NPS.

- Team performance and engagement.

- Program utilisation.

- Centre profitability.

- Operational consistency.

Who We're Looking For:

You should have at least 4 years of full-time experience, ideally in a direct-to-consumer (D2C) startup environment. Please do not apply if you have less than 2 years of work experience and if you don't like traveling to different locations. The strongest candidates will have experience in several of the following:

- Running a business, centre, store, branch or multiple locations.

- Owning a P&L or significant revenue target.

- Growing a consumer-facing business.

- Managing a large frontline team.

- Driving sales and conversions.

- Improving customer retention and experience.

- Building processes and operating systems.

- Hiring and developing teams.

- Managing performance.

- Using data to make business decisions.

- Solving ambiguous operational problems.

- Working in a startup or fast-growing company.

Location:

This role is based full-time in Bangalore. Remote work is not available for this position.

Compensation:

Pay is not a constraint. Final compensation will be determined based on the candidate's experience, capabilities and performance across the interview process.