Onit - Senior Manager - Implementation

Description:

About the job:

Position Summary:

We are seeking a strategic and experienced Senior Manager, Implementation Services to lead our growing team of Implementation Managers and Specialists.

This role is critical in driving successful client onboarding, ensuring high-quality delivery of software solutions, and fostering a culture of excellence and collaboration.

The ideal candidate will bring leadership, technical insight, and operational rigor to scale our implementation capabilities.

Key Responsibilities:

- Lead and manage an Implementation Services team, including hiring, mentoring, and performance management.

- Define and execute the strategic roadmap for implementation excellence, aligning with company goals.

- Oversee multiple concurrent software implementation projects, ensuring timely and high-quality delivery.

- Serve as an escalation point for complex client engagements and project risks.

- Collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure alignment and smooth handoffs.

- Develop and refine implementation methodologies, templates, and best practices.

- Monitor KPIs and metrics to assess team performance and client satisfaction.

- Drive continuous improvement initiatives across tools, processes, and team capabilities.

- Represent the implementation function in leadership meetings and contribute to strategic planning.

- Ensure compliance with internal standards and client-specific requirements.

- Promote a client-centric culture focused on value delivery and long-term success.

Qualifications And Skills

Experience:

- Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success.

- At least 2+ years of experience in a leadership or managerial position.

- Proven track record in managing and delivering complex client projects, with a focus on software solutions and services.

- Strong experience in consulting, solution implementation, and client relationship management.

Technical Skills

- Experience with software solution implementations, including system integration, customization, and deployment.

- Understanding of cloud technologies, SaaS, and enterprise software solutions.

- Proficiency in project management tools and methodologies (e., Agile, PMP, or Prince2).

- Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms

- Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences

Leadership & Communication

- Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams.

- Strong client-facing skills with the ability to build relationships and drive client success.

- Exceptional problem-solving and analytical skills with a solution-oriented approach.

Education

- Bachelors or Masters degree in Law, or a related field, or equivalent practical experience