OnGrid - Client Success Manager - B2B

- OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc.

- Founded by IIT-B alumni, OnGrid has completed more than 250+ million checks across 3000+ happy clients.

- At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines.

- Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:

Understand organization business/product, check the alignment of client businesses.

Roles & Responsibilities:

- Building long-term relationships with clients

- Build relationships with key employees among clients

- Addressing clients concerns and complaints

- Create plans to address clients' business needs

- Advise clients on creating profitable processes

- Schedule regular meetings with clients to ensure they are satisfied

- Act as point of contact for complaints and escalate issues as appropriate

- Collaborate with internal teams (e. sales, engineers, senior management, operations) to address clients' needs

Requirements:

- 3+ years of experience in Client Servicing/Customer Service

- Graduate/ Mater's in any specialization

- Good knowledge of working on google sheets and Microsoft office.

- Problem-solving oriented attitude with professionalism.

- Strong multitasking, time management, and target achieving skills.

- Excellent communication and listening skills with good command of the English language (Both written and spoken).

- Ability to perform under pressure.

Location : Gurgaon