MobiKwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, MobiKwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, MobiKwik achieved a significant milestone with its Initial Public Offering (IPO), marking a new chapter in its journey of innovation & growth. With a mission to democratize financial inclusion, MobiKwik continues to transform how Indians manage their money, offering secure, seamless & user-friendly solutions that cater to a diverse range of financial needs.

Job Title: AM/Manager - Operational Risk Management

Location: Gurgaon

Experience Criteria:

- 2+ years (FRM Certified - Mandatory) OR

- 5+ years (FRM Level 1 Cleared - Mandatory)

About the Role:

We are hiring an AM/Manager - Operational Risk Management to manage day-to-day operational, technology, and third-party risks. This is a hands-on execution role focused on RCSA, incident management, control effectiveness, and real-time risk monitoring.

Key Responsibilities:

RCSA & Incident Management

- Execute RCSA across business, operations, and technology functions.

- Own incident lifecycle (capture - RCA - closure) and drive corrective actions.

Technology Risk

Manage technology risk, including:

- System availability / downtime

- API and integration risks

- Data integrity and access controls

Third Party Risk Management (TPRM)

Lead Third Party Risk Management (TPRM):

- Vendor risk assessments

- SLA monitoring and dependency risks

- RBI outsourcing compliance

Monitoring & Controls

- Monitor and act on EWS indicators (daily/weekly).

- Build and leverage data-driven monitoring platforms for transaction anomalies, process deviations, and system performance.

- Work with Product & Tech to embed controls in workflows and systems.

- Support audits, regulatory inspections, and issue closures.

- Leverage Python, LLMs, and Agentic AI for automation, incident analytics, and monitoring.

Key Skills & Requirements:

- Experience in Operational Risk / Technology Risk / Process Risk.

- Strong hands-on exposure to RCSA, incident management & RCA, control validation, and TPRM/Vendor risk.

- Understanding of fintech operations (payments, lending, reconciliation, fraud).

Technical Skills (Preferred):

- Python (data analysis, automation).

- Understanding of data-driven monitoring systems.

- Familiarity with LLMs / AI use cases in operations.

Success Metrics (KPIs):

- Quality and completion of RCSA cycles.

- Reduction in repeat incidents / loss events.

- Incident closure TAT and RCA effectiveness.

- % of EWS alerts actioned within timelines.

- Effectiveness of TPRM (vendor risk ratings, SLA adherence).

- Coverage and performance of data-driven monitoring systems.

- Audit / regulatory issue closure rate.

Why MobiKwik?

- Opportunity to solve real operational challenges at scale.

- Build a tech-driven, AI-enabled ORM function.

- High ownership and visibility across business, ops, and tech teams.