Omni Channel Head - International Luxury Business

Job Description :

To conceptualize, launch, and scale Indias first integrated omni-commerce platform - spanning mobile app, website, and desktop - building it into a full-scale, high-growth P&L. This role will architect the digital consumer ecosystem end-to-end, ensuring a seamless, premium luxury experience across all channels while driving revenue, customer engagement, and operational excellence.

Role :

- Omni-Commerce Strategy & Annual Roadmap

- Business Performance & Revenue Delivery

- Platform & Digital Experience Excellence

- Omni Operations, Fulfilment & Service SLAs

- Customer Experience, NPS & Service Recovery

- Retention and Repeat

- Build a unified CRM ecosystem that integrates online/offline data to create a single customer view.