Omega Healthcare - Director - Corporate Quality

Description:

Job Title: Director Corporate Quality

Position Summary:

The Director of Corporate Quality is responsible for leading enterprise-wide transformation initiatives aimed at improving operational efficiency, elevating client value, and driving performance excellence across all business units. This role will partner with senior leadership, delivery teams, and support functions to design and implement scalable, data-driven process improvements. The Director will champion a culture of continuous improvement and ensure that processes are optimized to support sustainable growth, service quality, and cost efficiency.

Key Responsibilities:

1. Efficiency Improvement

- Lead strategic initiatives focused on productivity enhancement, waste elimination, and resource optimization.

- Identify cost-reduction opportunities while maintaining or improving service quality.

- Implement Lean, Six Sigma, and automation-driven methodologies to create streamlined, efficient operations.

- Track and report annualized savings, ROI, and operational performance improvements.

2. Client Value Add

- Redesign and re-engineer client-facing processes to enhance service delivery and create measurable value for customers.

- Partner with client leadership to understand requirements, pain points, and value drivers; translate these into executable improvement roadmaps.

- Drive client-specific transformation initiatives to enhance satisfaction, engagement, and long-term retention.

- Showcase improvements through data-backed insights, case studies, and value realization dashboards.

3. Delivery Excellence

- Strengthen delivery capability by optimizing workflows, reducing variability, and eliminating bottlenecks.

- Establish performance benchmarks and ensure service levels, KPIs, and contractual SLAs are consistently met or exceeded.

- Develop and roll out standard operating procedures (SOPs), best practices, and risk mitigation frameworks.

- Conduct periodic process assessments and maturity evaluations to drive continuous improvement.

4. Support Functions Excellence

- Collaborate with enabling functions (HR, Finance, IT, Procurement, etc.) to streamline processes and improve operational responsiveness.

- Identify cross-functional inefficiencies and lead initiatives to enhance internal service delivery and scalability.

- Introduce digital tools, automation, and workflow enhancements to improve support function productivity and alignment to business goals.

- Build governance structures to ensure ongoing performance monitoring and continuous optimization.

5. Leadership & Governance

- Lead a high-performing Process Excellence team; provide mentorship, coaching, and capability-building.

- Develop and manage enterprise-wide continuous improvement frameworks, methodologies, and governance models.

- Foster a culture of operational excellence, innovation, and data-driven decision-making.

- Influence stakeholders across levels to drive adoption of new processes and embrace change.

- Build a community of problem solvers across the organization and keep them engaged

6. Quality Management System:

- Represent function in ISO audits (and equivalent audits) and ensure compliance to all audit requirements on a continuous basis

- Establish, track, and report on key quality metrics, providing regular updates to senior leadership and relevant stakeholders.

- Analyze quality data to identify trends, challenges, and opportunities for improvement.

- Prepare and present comprehensive quality performance reports to management, offering recommendations for enhancing processes.

Qualifications & Experience:

- Bachelors Degree required; Masters Degree or MBA preferred.

- 15+ years of relevant experience in Process Excellence, Operational Excellence, Transformation, or related fields.

- Expertise in Lean, Six Sigma, Kaizen, BPM, automation technologies, and analytics-driven improvement; LSS Black Belt certification is mandatory.

- Proven track record of leading large-scale transformation projects and delivering measurable business impact.

- Strong leadership, stakeholder management, and change management abilities.

- Experience in US Healthcare outsourcing in a Quality, Process Excellence or Operations role is mandatory.

Skills & Competencies:

- Leadership & Mentoring: Ability to lead and inspire teams, fostering a culture of accountability and continuous improvement.

- Quality Management Expertise: Deep understanding of quality management principles, tools, and methodologies (e.g., Lean, Six Sigma).

- Problem-Solving & Analytical Skills: Strong ability to analyze data, identify trends, and implement effective corrective actions.

- Communication & Collaboration: Excellent communication skills, both written and verbal, with the ability to collaborate across teams and influence key stakeholders.

- Project Management: Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.

- Attention to Detail: High level of attention to detail, ensuring quality standards are met consistently.