Health insurance

Job/Soft skill training

Cafeteria

Office cab/shuttle

Free meal

Office gym

Child care facility

Professional degree assistance

International/On-site exposure

Annual health checkup

Annual leaves

Rewards & recognition

Paternity leaves

Joining bonus

Stock options

Recreational activities

Mobile bill reimbursements

Retirement benefits

Maternity leaves

Performance bonus

Gifts on festivals

Ola Cabs Reviews by Employees

Business Development Executive

CAR Driver

Driver

Senior Executive

Team Lead

Assistant Manager

Customer Care Executive

Senior Business Development Executive

Field Executive

Sales Executive

Customer Support Executive

Customer Service Executive

Executive

Program Manager

Operations Executive

Brand Champion

MIS Executive

Manager

Software Engineer

Senior Customer Service Executive

Documentation Executive

Team Lead Operations

Back Office Executive

Store Manager

Leasing Executive

Software Developer

Marketing Executive

Business Analyst

Senior Manager

Product Manager

LMV Driver

Evaluation Engineer

CAB Driver

Customer Service Associate

City Manager

Senior Associate

Associate Director

Executive Assistant

Quality Analyst

Administration Executive

Software Development Engineer

Regional Sales Manager

Finance Executive

Software Development Engineer II

Business Development Manager

BD Executive

Data Scientist

Taxi Driver

Executive Accountant

Assistant Manager Operations

Operations Manager

Senior Customer Support Executive

Project Technician

Document Verification Executive

Team Manager

Senior Accounts Executive

Service Advisor

Data Entry Operator

MIS Analyst

Product Support Engineer

Telecaller

Airport Executive

Software Development Engineer 1

Finance Manager

Driving

Director

Senior Executive Operations

Supply Chain Manager

Business Development

Senior MIS Executive

Analyst

Telecalling Executive

Sales Team Leader

Shift Manager

Cluster Manager

System Engineer

Technician

Data Analyst

Technical Executive

Sdet 2

Back end Executive

Production Analyst

Safety Supervisor

Service Engineer

Associate

Inventory Executive

Job Responsibilities: - Responsible for Ola's International Care operations which is growing multiple folds - Lead &amp; Guide a team of Operation Managers &amp; Team Leaders managing voice, e-mail, chat process and social media platforms for multiple line of businesses in multiple geographies - Work closely with stakeholders - Internal Stakeholders - Product, Tech &amp; Business - External Stakeholders - Vendor (Efficiency, Productivity, Customer Experience &amp; Driver Experience, Critical Escalations, RCA) - Work closely with Vendor by keeping regular and intact communication with Vendor about process performance, critical aspects and provide resolution - Manage Vendor with span of more than 500 employees - Aid in developing skills of Operations Managers &amp; Team Leaders Minimum Skills: - Bachelor's degree or MBA - Hard - core Vendor Management experience in Contact Centre/ BPO/ Customer Care Support/ Customer Service Support/ Tech Support - 5+ years of prior professional experience in managing Vendor with international presence majorly in Australia, New Zealand &amp; UK

Bangalore

OlaCabs - Senior Manager - International Process - Contact Centre/Customer Service 

Job Description for OlaCabs - Senior Manager - International Process - Contact Centre/Customer Service  in Ola in  Bangalore for (5-12) years of experience. Apply Now!

OlaCabs - Senior Manager - International Process - Contact Centre/Customer Service  | iimjobs.com