Position: Offshore Delivery Partner

Responsibilities: Offshore Delivery Management - Global Service Delivery & Business Growth

Summary:

- Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan.

- Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.

Domain: P&C Insurance - Commercial Insurance - General Insurance

- Leaders must have managed P&C insurance delivery for any or all areas such as Underwriting, Claims, Finance, Actuarial etc.

Client Service Delivery:

- Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.

- Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.

- Drive metrics-based performance management and proactive risk mitigation strategies.

- Develop and execute growth strategies to enhance customer satisfaction and retention.

Business Development:

- Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.

- Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.

- Structure deals and articulate value propositions addressing client pain points and strategic objectives.

- Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.

Customer Relationship Management:

- Build and maintain strong relationships with client stakeholders, including CXO-level executives.

- Manage P&L to achieve top-line and bottom-line growth targets.

- Drive initiatives to improve customer satisfaction and manage escalations effectively.

Capability Development & Talent Management:

- Oversee resource planning and identify capability gaps to ensure delivery readiness.

- Implement competency development programs and performance management frameworks.

- Foster employee engagement and collaboration to build high-performing teams.

- Develop and execute strategies for attrition control and talent retention.

Operational Excellence:

- Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.

- Manage portfolio P&L, profitability, and resource utilization to achieve financial objectives.

- Continuously improve processes to drive cost optimization and operational agility.

Specialties:

- Global Delivery Management - Strategic Account Planning - AI & Digital Transformation - P&L Management - Customer Success - Talent Development - Operational Agility