O2C Manager - Footwear Manufacturing

Job Title: O2C Manager Footwear Industry

Location: Gurgaon

Experience: 69 years

Qualification: CA / MBA (Finance)

Job Summary

We are looking for a results-driven O2C (Order to Cash) Manager with strong finance and operational expertise to manage and streamline the end-to-end O2C cycle for a leading organization in the footwear manufacturing and retail industry.

The role is responsible for trade scheme execution, customer account management, collections, reconciliations, period closures, and compliance activities. The ideal candidate will work closely with cross-functional teams like Sales, Business Finance, and Accounting to ensure accurate, timely, and efficient processing across all O2C functions, while also driving continuous process improvements and automation.

Key Responsibilities

1. Order to Cash Operations

- Manage the full O2C process including sales order tracking, invoicing, collections, credit notes, and customer settlements.

- Monitor and report key O2C metrics (DSO, overdue aging, collection efficiency) and ensure timely actions.

2. Trade Scheme Management

- Coordinate with Business Finance for trade promotion schemes.

- Track scheme utilization, process payouts, and ensure accurate provisions and documentation.

- Maintain audit-ready records and compliance for schemes.

3. Customer Account Management

- Manage onboarding process including KYC and credit checks.

- Maintain customer master data and ensure accurate mapping in ERP systems.

- Monitor collections and follow up for outstanding payments.

4. Customer Reconciliations

- Perform regular reconciliations between sales, collections, and customer ledger.

- Investigate and resolve discrepancies through coordination with Sales and Finance.

- Provide timely updates and reconciliations to internal and external stakeholders.

5. Month-End and Period Closures

- Ensure timely closing of O2C-related entries including revenue recognition, credit notes, provisions, and accruals.

- Prepare and review AR schedules, reports, and supporting documentation.

6. Compliance and Audit Support

- Ensure adherence to accounting standards, internal policies, and regulatory requirements.

- Support internal and external audits with documentation, reconciliations, and clarifications.

7. Process Improvement & Automation

- Identify bottlenecks in the O2C cycle and drive automation or process enhancements.

- Implement standard operating procedures and promote best practices in collections and reconciliation.

8. Stakeholder Coordination

- Act as a bridge between Sales, Finance, Accounts Payable, and external customers.

- Resolve issues related to billing, returns, credit notes, and payments efficiently