Program Manager (Customer Success) NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes. NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). NxtWave now has paid subscribers from 450+ districts across India who have spent 500 million minutes on its learning platform so far. To date, NxtWave learners have been hired by 1500+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, IBM, Bank of America, Deloitte, and more. We're growing fast and we need your talent, skills, and passion. Read more about us in the news: Economic Times, The Hindu, Yourstory, VCCircle Job Description: - As a Program Manager (Student Engagement), you will play a pivotal role in ensuring that students are continuously engaged on the platform and updated about various NxtWave initiatives/progress. - Your primary responsibility will be to understand and address the feedback/concerns of the students and motivate and encourage them to complete their respective programs. Key Responsibilities: - Plan and oversee the execution of all operations related to student engagement - Design and implement engagement plans to motivate students - Ensure that updates of placed students are being sent to existing learners - Ensure that updates of companies coming to NxtWave and the positive feedback shared by employers are shared with existing learners - Ensure that students are nudged on a daily basis on their learning on the previous day - Resolve the feedback/concerns that students face by working with internal teams - Take live interactions with the students - motivate them and encourage them. - Take live orientation sessions for the students once they enroll in the course Ideal Profile: - Someone with 2+ years of experience in operations/program management - Having prior experience in Edtech is an added advantage - Good team management skills and user user-centric mindset Key Qualities: - Should have very high ownership - Good problem-solving ability - Ability to get things done - Good oral and written communication skills - Strong desire to transform the lives of students by helping them get into software careers WHY NxtWave: - Get a front-row seat to a high-growth, fast-paced startup - Accelerated learning curve - Impact millions of lives and develop role models in every nook and corner of the country - Work with the founding team of NxtWave who are on a mission to transform India - High transparency in decision-making - Market Competitive salary Languages: - English Proficiency is a must Work Location & Schedule: - Work from Office (Hyderabad) - 6-day work week

Hyderabad

NxtWave - Program Manager - Customer Success 

Job Description for NxtWave - Program Manager - Customer Success  in NxtWave Disruptive Technologies Private Limited in  Hyderabad for (2-4) years of experience. Apply Now!