NxtWave - Manager - University Operations

University Operations Manager

Experience: 1 to 4 years

Location: Hyderabad

Position Title: University Operations Manager (UOM)

Function: Post-Sales Operations - University Partnerships

Location: [Hyderabad & followed by Universities location]

Role Summary:

- The University Operation Manager will be the single point of contact for partnered universities after MoU signing, ensuring every operational, contractual, and administrative milestone is achieved before classwork begins.

- They will maintain strong relationships with senior university stakeholders, coordinate multiple internal functions, and ensure on-time, smooth academic launches.

Key Responsibilities:

- Own the entire post-MoU onboarding cycle for assigned universities in parallel.

- Coordinate MoU finalisation, service agreement execution, and escrow account creation.

- Manage curriculum alignment, infrastructure readiness, and website integration.

- Integrate our admissions process with the university's system & train relevant staff.

- Conduct weekly review calls with university stakeholders and internal teams.

- Maintain and update centralised trackers & dashboards to monitor readiness.

- Escalate and resolve bottlenecks quickly to ensure zero-delay launches.

- Build relationship maps for each university to know exactly "who to call for what".

- Ensure smooth handover to the Academic Program Operations team post-launch.

Required Skills & Competencies:

Execution Mindset - Delivers results under tight timelines.

Stakeholder Management - Ability to influence without direct authority.

Process Orientation - Follows SOPs, identifies gaps, and improves processes.

Communication Skills - Excellent verbal & written skills in English; local language fluency preferred.

Problem-Solving - Navigates bureaucracy & resolves operational blockers.

Multi-Tasking - Manages multiple universities in parallel without delays.

Experience:

- Proven track record in high-value, multi-stakeholder project delivery.

- Experience in fast-paced, growth-stage companies is a must.

- Familiarity with education sector operations is a plus.