Team Lead Sales
NTT - Hiring for Senior Sales Executive / Team Lead in Gurgaon - Permanent Role.
Interested candidates apply to this Job Post.
Work Schedule & Benefits:
- Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company provided pick-up and drop facility (for night shifts)
Role Summary:
Mid-level role combining individual sales contribution and partial team supervision, responsible for handling complex calls and supporting team performance.
Key Responsibilities:
- Handle high-value or complex sales calls
- Act as a floor support / SME for Grade 56 agents
- Assist in on-the-job training and coaching
- Monitor call quality and provide real-time feedback
- Drive team motivation and performance
- Track individual and team-level targets
- Support reporting and dashboard updates
- Handle escalations and difficult customer conversations
Required Skills:
- Strong sales experience (telecom/BPO preferred)
- Excellent communication with near-native fluency
- Coaching and mentoring capability
- Strong objection handling and negotiation skills
- Ability to manage pressure and multitask
Eligibility:
- 2-5 years of experience in outbound sales / international BPO
- Prior team handling or SME experience preferred
KPIs / Metrics:
- Individual and team sales performance
- Call quality improvements / Coaching effectiveness
- Escalation handling efficiency / Team stability / attrition control
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