Roles and Responsibilities:
- Manage a team of up to 25 FTEs responsible for Order to Cash (OTC) process, ensuring timely and accurate processing of customer orders, invoices, and payments.
- Lead the transition from one billing system to another, ensuring seamless integration with minimal disruption to business operations.
- Oversee dispute management, escalation management, SLA compliance, and collections activities to maintain healthy relationships with customers.
- Collaborate with cross-functional teams to identify areas for improvement in OTC processes and implement changes accordingly.
- Ensure effective communication among team members, stakeholders, and customers throughout the entire order lifecycle.
Desired Candidate Profile:
- 10 - 15 years of experience in end to end OTC or related field with expertise in OTC process.
- Bachelor's or Master's degree in any specialization.
- Proven track record of leading teams effectively through transitions and change initiatives.
- Strong understanding of automation tools such as Automic or similar technologies.
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