Assistant Manager - Sales
Job description:
NTT DATA is hiring for an Assistant Manager - Sales for an International BPO in Gurgaon. This is a permanent role.
Work Schedule and Benefits:
Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)
Work Mode: 100% Work from Office
Role Summary:
Leadership role responsible for end-to-end delivery, including team performance, SLA adherence, client communication, and operational governance.
Key Responsibilities:
- Team Management
- Drive revenue targets, SLAs, and KPIs
- Own performance reviews, goal setting, and productivity
- Analyze reports and publish daily/weekly dashboards
- Manage attrition, hiring coordination, and training alignment
- Ensure compliance with client guidelines and processes
- Handle client interactions, reviews, and escalations
- Implement process improvements and sales strategies
- Monitor quality, productivity, and operational efficiency
Required Skills:
- Strong leadership and team management capability
- Deep understanding of sales operations and metrics
- Excellent stakeholder communication (client-facing readiness)
- Data-driven decision-making
- Conflict resolution and people management
Eligibility:
- 5 - 12 years of experience in BPO / sales operations
- Experience managing international voice outbound processes
- Telecom sales experience is an added advantage
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