Novartis Healthcare - Key Account Manager

Key Responsibilities:

- Manage end-to-end key account operations for government institutions (CGHS, Army, Railways, State & Central hospitals), acting as the single point of contact for all therapy areas and stakeholders.

- Drive new product inclusion in government accounts, ensuring all documentation and processes are completed for participation and onboarding.

- Engage with key decision makers (KDMs) such as Medical Directors and Heads of Departments to generate demand and grow account value.

- Coordinate with internal teams (therapy areas, demand generation, distribution units) and external stakeholders to ensure seamless servicing and supply.

- Lead and manage the tender process, including understanding clauses, rate contracts, and compliance requirements for government business.

- Forecast stock requirements, manage supply chain documentation, and ensure timely collection of payments from government accounts.

- Develop and execute customer development strategies and dedicated KAM action plans for assigned accounts, aligning on objectives and delivering results.

- Analyze market situations, including competitive intelligence on key accounts and competitors, and provide timely data for CRM and reporting.

Role Requirements:

- Proven experience in exclusive Key Account Management (KAM) for government business.

- Demonstrated ability to coordinate with therapy area teams for demand generation and tender submissions.

- Experience in engaging with KDMs and managing account growth post-inclusion.

- Strong understanding of documentation and processes required for product inclusion in government institutions.

- Ability to handle forecasting, supply coordination, and payment collection for institutional accounts.

- Degree in Science or Pharmacy (BSc/BPharma preferred).

Desirable Requirements:

- Pharma sales experience in government institutions.

- Experience in tender management and handling government tenders.